Work on a range of business analysis and process improvement projects centered on system integrations, business process enhancement, and workforce optimization. Serve as a trusted advisor, embedded within client teams to drive value, whether as part of a collaborative team or in an independent role.Client engagement:Business Process Consultant – Major retail client.Defined technical and non-technical solutions to enhance finance processes and redesigned end-to-end workflows to promote consistency and efficiency.Business Process Improvement Analyst – Maritime transport and distribution client. Identified pain points and inefficiencies and collaborated with key stakeholders to design optimized processes. This included streamlining the onboarding process from three separate workflows into a single, standardized approach. Documented business requirements to align with the new process design, supported the Change Manager in creating a change impact assessment, and developed training materials to embed the new practices across multiple sites.

Client engagements:Business Process Analyst – Maritime transport and distribution client.Mapped As-Is and To-Be processes for their terminal operating and stock management systems, and led stakeholder walkthroughs to secure sign-off. Created test scripts to support the QA team in validating system performance.Agile Business Analyst – Major national grocer.Assisted the Product Owner in refining and reducing the product backlog, enhancing project delivery speed for the implementation of a new order management system using Scrum practices. Business Analyst – Major DIY client. Supported the implementation of Dynamics 365 Commerce for POS operations, conducting a gap analysis of inbound and outbound logistics processes. Documented in-store processes and functional requirements to enable efficient workflow configuration and POS button setup within Dynamics.

Collaborated closely with a third-party vendor to explore and implement a solution that rerouted voice messages to chat, significantly enhancing sales conversion potential. Led online workshops to demonstrate the solution to 7 pilot branches and trained 70 staff members, effectively preparing them for a global rollout. This achieved 100% response rate from opted-in customers, resulting in a 30% increase in rental customer conversions.

Supported the strategic rollout of a new booking engine to existing theme parks by documenting the future state, developing UAT test scripts, and overseeing the transition from hyper-care to BAU. Gathered requirements, benchmarked them against the vendor’s solution to identify gaps, and efficiently managed and resolved BAU change requests.

Supported the implementation and continuous improvement of a new commodity trading and risk management (CTRM) system for this major distributor of road fuels.