Samuel Denedo Email & Phone Number

London, Gb

London, England, United Kingdom

Work on a range of business analysis and process improvement projects centered on system integrations, business process enhancement, and workforce optimization. Serve as a trusted advisor, embedded within client teams to drive value, whether as part of a collaborative team or in an independent role.Client engagement:Business Process Consultant – Major retail client.Defined technical and non-technical solutions to enhance finance processes and redesigned end-to-end workflows to promote consistency and efficiency.Business Process Improvement Analyst – Maritime transport and distribution client. Identified pain points and inefficiencies and collaborated with key stakeholders to design optimized processes. This included streamlining the onboarding process from three separate workflows into a single, standardized approach. Documented business requirements to align with the new process design, supported the Change Manager in creating a change impact assessment, and developed training materials to embed the new practices across multiple sites.

Client engagements:Business Process Analyst – Maritime transport and distribution client.Mapped As-Is and To-Be processes for their terminal operating and stock management systems, and led stakeholder walkthroughs to secure sign-off. Created test scripts to support the QA team in validating system performance.Agile Business Analyst – Major national grocer.Assisted the Product Owner in refining and reducing the product backlog, enhancing project delivery speed for the implementation of a new order management system using Scrum practices. Business Analyst – Major DIY client. Supported the implementation of Dynamics 365 Commerce for POS operations, conducting a gap analysis of inbound and outbound logistics processes. Documented in-store processes and functional requirements to enable efficient workflow configuration and POS button setup within Dynamics.

Collaborated closely with a third-party vendor to explore and implement a solution that rerouted voice messages to chat, significantly enhancing sales conversion potential. Led online workshops to demonstrate the solution to 7 pilot branches and trained 70 staff members, effectively preparing them for a global rollout. This achieved 100% response rate from opted-in customers, resulting in a 30% increase in rental customer conversions.

Supported the strategic rollout of a new booking engine to existing theme parks by documenting the future state, developing UAT test scripts, and overseeing the transition from hyper-care to BAU. Gathered requirements, benchmarked them against the vendor’s solution to identify gaps, and efficiently managed and resolved BAU change requests.

London, United Kingdom

Supported the implementation and continuous improvement of a new commodity trading and risk management (CTRM) system for this major distributor of road fuels.

London, United Kingdom

London, United Kingdom

Bachelor’S Degree, Accounting And Finance

Education record