Samuel Shiflett Email & Phone Number

Clearwater, Florida, United States

Tampa/St. Petersburg, Florida Area

Tampa/St. Petersburg, Florida Area

Miami/Fort Lauderdale Area

Tampa/St. Petersburg, Florida Area

Trained at Check Point’s worldwide headquarters in Tel Aviv, Israel from October 2015 through December 2015. Worked in a pre-sales environment to explain, demonstrate, and sell Check Point solutions including next generation firewalls, centralized management, and endpoint products. Led customer meetings, training sessions, and proof of concepts via face to.

Tampa/St. Petersburg, Florida Area

Supported a diverse set of organizations in multiple industries as a managed services provider.Served as system administrator for multiple clients primarily using Active Directory, PowerShell, Office365, Exchange, Microsoft CRM, and other Microsoft platform tools.Provided support both in person and over the phone for workstations, tablets, network devices.

Supported multiple USF learning and business systems by phone, email, chat, and walk-in support. Analyzed and routed tickets appropriately in a tiered support environment.Supervised Help Desk Representatives to ensure proper resolution procedures and quality customer service.

Performed repair and maintenance on workstations and laptops across campus. This includes both software and hardware issues.Used Windows and Symantec imaging software, Service Now, Bomgar, Symantec PGP, True Crypt, and custom developed tools to deploy and resolve issues with tablets, laptops, and desktops.Created documentation to help train new employees.

Supported multiple USF learning and business systems by phone, email, chat, and walk-in support. Used Active Directory, Service Now, Bomgar, and custom developed tools to troubleshoot and resolve issues with desktops, laptops, tablets, email, Blackboard, Canvas, Google Mail and other business and learning systems.

Oviedo, FL

Assessed, repaired and maintained computer and network systems both in-store and through service calls. Involved regular customer interaction both in person and over the phone.Worked with both home and small business users to deliver quality solutions in convenient time frames.

Master Of Science (M.S.), Cybersecurity - Cyberintelligence

Bachelor Of Science (B.S.), Information Technology

Activities and Societies: Pi Kappa Phi Fraternity, Student Government Senate, Video Game Club, College Democrats at USF, Florida College.

High School Diploma, Information Technology

Activities and Societies: National Honors Society, Brain Bowl, Beta Club, Student Government, Business Professionals of America