As the Director of User Experience Design at Salesforce, I lead a team of talented product designers who create intuitive, engaging, and impactful solutions for millions of users across various platforms and devices. I have over 18 years of experience in the design industry, with a post-graduation diploma in industrial design from National Institute of Design and a certification in user experience design from Salesforce.My core competencies include user research, persona, usability engineering, design management, and mobile application design. I am passionate about solving complex problems, enhancing user satisfaction, and delivering value to the business and the customers. I collaborate with cross-functional teams, stakeholders, and partners to align design vision, strategy, and execution with the company's goals and values. I also mentor and coach my team members, foster a culture of innovation and excellence, and continuously learn and improve my skills and knowledge.