• Working closely with the Founder and CTO to envision the MVP and product functionality. • Collaborating with the product development team to build key features, all relevant dashboards and performance analytics.• Helped envision and build an Applicant tracking system. Implemented and established proof of concept across teams.• Parallelly manage the recruitment division, taking responsibility for all accounts acting as the first point of escalation to senior stakeholders.• Manage, grow active accounts and revive inactive accounts by constant customer relationship management and delivery.• Heading a team of 20 members defining and monitoring the company's KPI and team's KRA over and above managing daily operations.• Improving Customer satisfaction rate and reducing churn by continuously improving processes and refining delivery methods. • Owned end to end operational responsibility from business development to billing and account receivables. • Responsible for the business P&L and its growth. Setting up quarterly business target and projections along with the founder• Oversaw implementation of training program to improve team efficiency.

• Worked with the sales team to understand customer context and goals, pre-empt queries and roadblocks. Define success criteria for the customer and set up necessary cadence to track progress• Overseeing multiple accounts, hand holding product champion through onboarding, training and implementation to maximum product adoption.• Reviewed product performance against customer requirements and providing feedback to the product management team.• Acted as voice of customer to Product management team to help build efficient features in line with customers business model. Aggregated, validated and identified priority features that add maximum product value.

• Understand client company business process and suggest best practices to improve product adoption, operational efficiency and promote growth.• Took ownership of entire ERP Suite managing end to end implementation of complex products.• Work with important stakeholders assisting them through implementation helping them go live.• Proactively identified knowledge gaps in users and tenured employees and addressed them with multiple refresher training leading to higher efficiency.• Effectively translated business requisites into functional specifications to satisfy the business needs.• Enabled Configuration management to create user accounts and map appropriate settings.• Facilitated migration process between client and development team.• Created a comprehensive product training catalogue for internal and external client use.

• Acted as SME and first point of contact for multiple modules within the ERP suite.• Conduct blueprint sessions onsite with the customer to study and analyze their business process.• Carried out fit Gap analysis and created workflow models Part of full Implementation lifecycle from production to roll out against committed deadlines.• Understand client customization requisites, convert them to user stories and provide knowledge transfer to engineering team.

• Acted as the first line of support for clients, identified and resolved issues through omni channels.• Provided support in the testing phase by carrying out functional and regression testing of the feature developed using customers scenarios.• Identified bugs and raised tickets on the internal Project management tool.