Sandi Dykes Email & Phone Number

Georgia, United States

I support Customer Solutions technology systems in accordance with standard operating procedures. I manage customer onboarding to information systems such as e-Commerce and EDI while working to improve cross functional processes with departments adjacent to CS such as logistics, commercial, and operations. I champion KaMin business practices as well as industry best practices to improve customer experience through technology utilization.

Macon, Ga

Team with Logistics to determine most efficient and cost effective way to deliver the product.Partner with sales/distributors to understand needs & requirements of target accounts.Manage specialized customer accounts as assigned to include vendor managed inventory and/or consignment.Support team with daily activities such as phone coverage, document filing and order processing.Handle all aspects of domestic and export order management including receipt of purchase order to product delivery, accurate invoicing & ensuring customer/agent satisfaction. Respond to customer/agent inquiries, confirming orders, advising status of orders, shipping advice, etc. Assist with investigation and resolution of customer complaints.Support Commercial team with information regarding orders and special requests of customers, agents, and distributors.Work closely with plant operations in the areas of shipping schedules, port schedules, sales information, forecast changes, and details regarding significant events that may impact the production schedule as information becomes available.Work with freight forwarders and/or shipping lines to book container or charter vessels and coordinate the movement of Kaolin product from the production facilities to the shipping vessel. Also work with freight forwarders to coordinate air freight shipments as required. Research and provide information to issue credit/debit memos and make appropriate adjustments to customer and KaMin accounts.Coordinate as required with third party warehouses and packaging operations with schedules as it relates to meeting booking requirements of shipments.Supervise team in day to day operations.Problem solving.Communicate with other group leaders so we are all working in tandem.

Eastman, Ga

Responsible for supervising the operations of Middle Georgia State College Flight Dispatch.Immediate supervisor to flight line service crew.Responsible for approving time and overseeing workflow of several individuals at once.Main operator of dispatching software that records aircraft time, as well as student billing.Assigned aircraft to practice areas and keeps up with aircraft locations through radio communications.Main scheduler for instructor and student weekly flight appointments.Main contact and operative in converting scheduling/billing software.Responsible for the communication throughout flight department.Maintained filing system and answered phones.Greeted any touring or potential student and their family.

Business/Office Automation/Technology/Data Entry

Activities and Societies: Phi Beta Lambda President, Editor and Creator of the Newsletter, The Heartbeat, Secretary of Student Council

Education record