Sandra Smith Email & Phone Number

Leading Cybersecurity delivery across EMEA

Reading, United Kingdom

Managing and supporting a Team of highly skills consultants within the Secure Infrastructure Global Organisation.Secure Infrastructure EMEA Graduate Program Lead.

Reading, United Kingdom

Managing and supporting a team of richly skilled technologists within the Security & Identity Access Mgmt Practice.Impassioned about delivering the best customer experiece, and empowering others to do the same.Recruitment Programme Lead for the UK Premier Field Engineering Business.

Hayes

Responsible for managing a team of Enterprise Service Delivery Managers and Lead Infrastructure Engineers, and for growing monthly recurring revenue.

• Accountable for all the Operational Services delivered to Kcom’s largest account by revenue and margin, to an insurance company based in South Wales. Key Achievements:
• Introduced significant improvements in change management for both the customer and Kcom
• Recommended tracking customer satisfaction on a monthly basis which has subsequently been rolled out to all Kcom’s managed service customers
• Created new reports to document service value, key performance indicators and cost of downtime in the customer’s converged IP voice and data network
• Managed multiple high profile incidents and developed a critical service improvement plan to stabilize the environment
• Regularly presented updates to Kcom’s board of directorsResponsibilities:

• Responsible for the Southern District which included a team of 19 direct reports, and over 100 customers who purchased HP’s mission critical services in south east England. Key Achievements:
• Won a place on HP’s talent program reserved for the top 100 performing employees in the UK
• Recognised as an excellent leader and motivator
• Proven track record working with sales and business development teams to grow and retain business, including contract erosion and margin protection
• Developed training library for the community to assist with technical knowledge and development of soft skills which created a buzz and raised moralResponsibilities:
• Provided effective escalation management for all customers within the district, and took part in the out of hours duty manager rota

I joned HP in 1985, and between then and 2008 I held a number of different positions from a Response Centre Engineer supporting HP OpenMail to an Account Support Manager in the Mission Critical Team.

Masters Certificate, Project Management

Project Management

Education record

Education record

Education record

I attended an Italian Primary School as my father is Italian. I am fluent in spoken Italian.