Leading Cybersecurity delivery across EMEA

Managing and supporting a Team of highly skills consultants within the Secure Infrastructure Global Organisation.Secure Infrastructure EMEA Graduate Program Lead.

Managing and supporting a team of richly skilled technologists within the Security & Identity Access Mgmt Practice.Impassioned about delivering the best customer experiece, and empowering others to do the same.Recruitment Programme Lead for the UK Premier Field Engineering Business.

Responsible for managing a team of Enterprise Service Delivery Managers and Lead Infrastructure Engineers, and for growing monthly recurring revenue.

Accountable for all the Operational Services delivered to Kcom’s largest account by revenue and margin, to an insurance company based in South Wales. Key Achievements: • Introduced significant improvements in change management for both the customer and Kcom• Recommended tracking customer satisfaction on a monthly basis which has subsequently been rolled out to all Kcom’s managed service customers• Created new reports to document service value, key performance indicators and cost of downtime in the customer’s converged IP voice and data network• Managed multiple high profile incidents and developed a critical service improvement plan to stabilize the environment• Regularly presented updates to Kcom’s board of directorsResponsibilities: • Responsible for the management of all services, leadership of the account support resources and SLA management• Accountable for the management of the contract P&L (£5M)• Third party management• Matrix team management• Became the customer’s trusted advisor

Responsible for the Southern District which included a team of 19 direct reports, and over 100 customers who purchased HP’s mission critical services in south east England. Key Achievements:• Won a place on HP’s talent program reserved for the top 100 performing employees in the UK• Recognised as an excellent leader and motivator• Proven track record working with sales and business development teams to grow and retain business, including contract erosion and margin protection• Developed training library for the community to assist with technical knowledge and development of soft skills which created a buzz and raised moralResponsibilities: • Provided effective escalation management for all customers within the district, and took part in the out of hours duty manager rota• Responsible for budgetary and financial tracking• Successfully recruited and developed both senior and graduate staff• Experienced in dealing with TUPE, redundancies and disciplinary hearings• Successfully delivered on numerous customer and employee engagement projects• Effective ownership of Microsoft Premier Support Contract

I joned HP in 1985, and between then and 2008 I held a number of different positions from a Response Centre Engineer supporting HP OpenMail to an Account Support Manager in the Mission Critical Team.