Sandra Smith Email & Phone Number

Basingstoke

Qimtek Ltd is an Industry focused online network designed to link Manufacturing Buyers to UK based Subcontract Manufacturing Suppliers. We provide a free tool enabling Buyers to quickly and easily put forward their requirements and requests for quotes, and in return they receive a wide selection of responses from suitable suppliers capable of providing the service required.We represent and are funded by around 400 UK based Subcontract Manufacturers who offer a diverse range of services such as Machining, Fabrication, Sheet Metal, Moulding, Casting and Electronics. These Suppliers subscribe to our Membership and in return we provide them with a steady stream of live leads for them to quote on and expand their client base.As Sourcing and Membership Support Manager, I oversee a team of highly skilled Sourcing Account Managers who develop strong business relationships with buyers who are actively seeking UK suppliers. Qimtek Ltd focus on helping these buyers by putting them in direct contact with UK suppliers capable of providing the service the buyer requires.Our Members who are UK based Manufacturing Suppliers are supported by the Sourcing and Membership Support team as the enquiries we get from Manufacturing buyers are filtered out to them, providing them access to buyers outsourcing and looking for new suppliers in real time.

Basingstoke

With a highly successful background in New Business Development, increasing revenue and building Client relations, the Customer Care role at Qimtek was created to provide more customer support and oversee the retention and renewal of Qimtek Members. Being one of Qimtek ltd top performers within the New Sales Team I relished taking on this role and applying my experience to support Qimtek’s client base. Since January 2013 as the Customer Care Manager our returning customer rate has increased steadily by nearly 30%. I was solely responsible for looking after 60%-70% of the companies Turnover reporting at board level on a monthly basis. The department a was recently changed to the Membership Support Team as this gave a better indication of our services to our clients.In 2015 I became part of a Change Management Team under the direction of the owner of the company, to restructure the Qimtek Sourcing department in order for it to work more effectively and produce higher results. The Sourcing Team is now producing more enquiries for our clients and the team work targets are being met and surpassed.As Qimtek is a live lead service, not all our clients come from a sales background. My role as Customer Care Manager was to liaise and advise the best way to respond to these enquiries, help our clients follow up and secure work and guide them as to how to get the most out of their subscription.Key Responsibilities achievements and Skills:Customer relationsProblem SolvingTailoring our products to specific client needsComplaints HandlingSales Negotiating Client Sales Training and ConsultingNew Business Sales Adviceincreased retention by over 30%Overseeing the retention of 60-70% of the Companies Turnover

Basingstoke

Sales consultant to engineering companies looking for additional work to quote on and the opportunity to increase their customer base. My job was to sell memberships to UK engineering companies, looking to increase their work load. I was to asses what the customer was looking for and manage their account personally for the duration of their membership with the company. The job was predominantly acquiring new business through cold calling, lapsed members and new companies, face to face client meetings and exhibitions such as Southern Manufacturing and Sub Con. My role consisted of handling all aspects of running these accounts, and incorporated the following:TelesalesOverseeing a vast post coded area of the UKTactical Selling and MarketingCustomer ServiceOrder ProcessingQuotesAccount DevelopmentCold CallingProspectingManagement and accountabilityNegotiatingAdministrationDuring these years I became one of the Top Performers at Qimtek before moving on to take responsibility for our client base in Customer Care and Membership Support.

Basingstoke

: My job was to speak to buyers within the UK manufacturing industry and make them aware of our services that aid them in finding suitable engineers to do the work that they sub contract out. This involved not only making over 60 calls a day but learning how to read engineering plans and asses what type of work was required be it: machining, fabrication, plastics, electronic etc. I was given several post coded areas in which I had to maintain customer relations with buyers that used our services regularly, lapsed users and non users. My commission was targeted on how many projects with engineering plans I received each month. I maintained these targets successfully until I was asked to pilot another product that merged with the sales department. This was a 3 month secondment and afterwards I was asked to join the sales team.

Basingstoke

Working within the field of Document Finishing selling specialist equipment such as Binding and Laminating Machines and their consumables. Acting as a consultant to customers and meeting their needs, ensuring what they are purchasing will provide a professional edge to their documents and their Brand Image. Outbound calling to existing customers, lapsed customers and new business, in territories that had not had anyone to nurture or maintain the accounts for some time. Achievements:1st months target 126%1st in the Sales Blitz dayHighest Revenue in a dayHighest amount of new accounts openedHighest amount of calls made per day daily

Andover

Office Depot:Senior Tactical Marketing Executive 2006-2007- on Fast track managements programPublic Sector Account Manager 2004-2006Other Achievements:Nominated for the National Sales Awards 20051st in several promotional competitions for:GBCAveryBrotherFellowsBeen appointed to Assistant Teamleader at Office depot in my team

Education record

Activities and Societies: Swim Team Athletics Team Part of the Coast Guard Service and Lifeguards

Education record