Customer Service and Inside Sales• Preparing quotes, processing orders, communicating with territorial representatives and solving daily problems for customers in reference to products purchased from the company. • Established returning accounts by providing product solutions that kept cost minimal but maximized the use of the product to protect the equipment provided to the customer. • Reinforced the communications between the customer and company that enabled us to recommend the correct product to provide an equitable solution to fill their needs using phone, email and fax.• Coordinated with product representatives and distributors to procure orders, keep them on track for shipping and relay information pertinent to maintaining a bright and satisfactory outcome.• Researched, calmed and rapidly resolved client conflicts to prevent loss of product orders.• Created estimates for pricing for customer and discounted versions for rep and distributor use including discounted pricing for multiple or critical situations.• Trained personnel to advance their product knowledge to provide a faster informational turn around for the customers. • Researched required information by internet, catalog and phone calling. • Communicated directly with local, state and federal offices to determine the proper avenues that prevented later problems.• Created product specific literature such as installation guidelines, manuals, technical product sheets and catalogs that enhance the customers’ knowledge and use of the product. Wrote articles concerning product and customer communications for the company newsletter.My goal is to provide service to the company I am employed by that will increase their reputation and profitability, keeping them in the minds of their customers as an accommodating presence in their daily business transactions. I believe that we must all be a precise point of contact that keeps our customers coming back.