Wine professional, passionate and enthusiastic with extensive product knowledge of wines and currently completing the Diploma in Wines with the WSET School of London.Proactive and customer-focused with well-developed skills in forming trusting relationships with customers as well as quickly reacting to their needs and presenting the most appropriate products and services.Highly motivated individual with over 20 years customer service experience, in both the public and private sectors. Resilient, confident and works well under pressure.