Sandro D. Email & Phone Number

Cork, Contea Di Cork, Irlanda

Managing highly complex orders, with several steps of verification to prove the correctness and accuracy of the data entered and processed to issue invoices, product provisioning.Collaborating with cross-functional teams in APAC, EMEA and UK (sales, provisioning, deal-desk and finance) to resolve order discrepancies and improve the overall order workflow.Error reporting of implemented automation tools, reducing manual entry errors by 20% and improving order processing times by 15%.Compliance with corporate and regulatory standards (SOX).Maintaining and updated client databases in Salesforce and D365, enhancing data accuracy and enabling better forecasting for the sales department.Additional Order Entry tasks/projects, as required.

Zurigo, Svizzera

Proven ability to deliver high-quality projects on time and within budget, while managing client relationships and cross-functional teams. Experienced in overseeing the full lifecycle of web projects, from initial concept to final delivery, with a focus on SEO optimization, performance, user experience and content targeting.Managed end-to-end web development project, including e-mail domain, professional services.Worked closely with client to understand their needs, develop project scopes, set timelines, and allocate resources, ensuring that all deliverables met client expectations and business goals.Collaborated with web designer, social media manager, and psychologist to deliver visually appealing, user-friendly, and SEO-optimized websites.Used project management tools such as Trello and Asana to track progress, manage tasks, and keep stakeholders informed with regular updates.Conducted performance analysis and implemented SEO best practices, resulting in improved website visibility and increased organic traffic for several clients.Coordinated post-launch support, including troubleshooting, maintenance, and updates, ensuring that client websites remained functional and secure.Successfully managed the complete redesign, improving load times by 30% on average and increasing organic traffic by 25%.Increased client retention by 15% through proactive communication, regular reporting, and post-launch support services.Developed an internal project management framework that reduced project turnaround times by 20%, ensuring quicker delivery and client satisfaction.Worked with cross-functional remote teams, leveraging collaborative tools to maintain clear communication and high efficiency.Certifications:Google Project Management Certificate – CourseraCertified Scrum Master (CSM) – Scrum Alliance (in progress)SEO Fundamentals – SEMrush AcademyGoogle Analytics for Beginners – Google Analytics Academy

Cork, Contea Di Cork, Irlanda

Processed over 1,000 orders monthly with a 99% accuracy rate, reducing delivery delays by 10%.Participated in continuous improvement projects, reducing order processing times by 15% using middleware. Liaise with customer support team on a regular basis, escalating order queries.Contributed to reshape procedures to ensure JSOX compliance, mitigating audit risks. Other administrative tasks as required and also project work involvement.CRM: Salesforce, Microsoft D365 (Dynamics Nav)Regulatory Compliance (SOX)Process Automation with internal middlewareTeam-player and self-managementData Analysis and ReportingCertificationsTrendMicro Smart-protection Endpoint Security Certification

Italia

Provided technical support for over 200 users, resolving complex IT issues with an average response time of less than 30 minutes.Optimized network security, reducing cybersecurity threats by 25% through the implementation of new firewall and VPN policies.Implemented an automated backup system, enhancing data security and reducing recovery times by 40%.Trained 10 employees on new IT procedures, improving operational efficiency.

Italia

Full-Stack Web Developer with over 2 years of experience in building scalable websites, optimized for SEO and performance. Successfully increased website visibility by 35% through performance and SEO improvements. Passionate about solving complex problems and enhancing user experience, with a proven track record of developing and implementing high-impact solutions within agile teams.Optimized backend processes, improving MySQL database efficiency by 25% and lowering server costs by 10%. Collaborated with marketing and SEO teams, boosting organic traffic by 35% in 6 months.Implemented user behaviour analysis with Hotjar, making data-driven adjustments that increased conversion rates by 20%. Built responsive websites for clients using HTML5, CSS3, and JavaScript, focusing on accessibility and UX design. Integrated e-commerce payment systems, resulting in a 30% increase in online sales for clients.Coding Languages: PHP, HTML5, CSS3Frameworks: Vue.js, Node.jsDatabases: MySQL, MongoDBCMS: WordPress, WooCommerceTools: GitSEO and Web Performance OptimizationAPI Integration and Web Services