•Manage company security software, regulate USB usage, and protect against virus attacks on production and office PCs.•Collaborate with stakeholders and the Global Cybersecurity team to implement security process workflow policies in the production line.•Create and maintain an inventory of industrial PCs to track and monitor changes in the production line.•Ensure security and Windows patches for industrial PCs are updated within two months.•Keep antivirus software on industrial PCs up to date to ensure optimal performance.•Respond to security incidents promptly and effectively.•Troubleshoot and develop prevention plans for PC security-related issues.•Keep upper management informed with regular reports.

•Manage and regulate user access to servers and databases.•Monitor server performance daily to enhance efficiency.•Troubleshoot server-related issues and develop prevention plans.•Provide backup and recovery solutions using TSM backup for Windows, Linux, and Unix operating systems.•Perform monthly housekeeping of server data to maintain optimal performance.•Collaborate with vendors like HP, IBM, Broadcom,Dell, Ahnlab, and others for hardware and software support under maintenance contracts.•Implement and deploy software updates to user PCs, including Windows updates and security software.•Oversee primary and backup storage management (Dell EMC Unisphere) to enhance data storage performance.•Set up and configure new servers for upcoming projects.•Manage company security software, control third-party software installations, regulate USB usage,and prevent virus attacks on production and office PCs.•Provide regular reports to keep upper management informed.

•Offered on-site technical support assistance.•Monitored, analyzed, and resolved IT-related issues, including following up on cases to ensure timely resolution.•Properly escalated eligible issues to second-level specialists,ensuring a complete, clear, and confirmed transfer of ownership.•Managed the creation, administration, and removal of user access rights to approved services.•Acted as a liaison between customers and second level support staff to ensure accurate problem interpretation and maintained communication with customers throughout the resolution process.