Sara Aguiar Email & Phone Number

Porto, PT

• Acting as the primary liaison for partners, facilitating transparent and efficient communication by managing inquiries and addressing concerns.
• Cultivating and maintaining strong relationships with business partners to promote collaboration and ensure high levels of affiliate satisfaction.
• Liaising with internal teams including account management, partner success, sales, product development, marketing and delivery to provide partners with the necessary resources and information.
• Proactive identification of opportunities and new processes to enhance overall operational efficiency.
• Supporting the implementation of processes and initiatives with impact on the partner’s positive experience.
• Contribute to shifting from reactive to proactive approaches by identifying root causes and proposing solutions for the most common issues.

• Provided operational and logistical support to business partners, ensuring partner satisfaction and customer retention.
• Coordinated with couriers to swiftly resolve complex issues, including customs hold bureaucracy.
• Led global communications initiatives for the customer operations team across APAC, EMEA, and US regions.
• Managed the creation, review, and supervision of newsletters and training guides.
• Contributed to the development and enhancement of internal processes by also improving the knowledge base.
• Supported the onboarding of new hires by providing guidance and serving as the primary point of contact.

• Portraits
• Weddings
• Corporate events
• Product
• Documentary photography
• Street photography

• Provided exceptional customer service across multiple channels, resulting in increased customer satisfaction ratings.
• Managed and responded to comments, mentions, public posts, and direct messages made by customers on social media platforms.
• Provided training to agents and assisted seniors, supervisors, and managers in resolving high complexity cases.
• Exceeded customers' expectations by providing luxury service and effectively mediating claims.
• Led training sessions for new team members, contributing to their quick integration and high performance standards
• Facilitated effective communication among internal departments, partnered boutiques, and luxury brands.

Bulgaria

* Internal and external communication* 15+ people group coordination* Project coordination* Social Media management * Online content creation* Photography, video and editing

Vila Nova De Gaia

* Writing, editing and voiceover of television news* Interviews* News lives* Anchorwoman

Porto

* Internal communication: newsletters, follow up, clipping and reports* Social Media management* Video editing* Portuguese-English and English-Portuguese translations

Masters Degree In Communication And Journalism, Communication Sciences

Bachelors In Business Communication, Business Science