Sara Brown Email & Phone Number

Santa Rosa, CA, US

San Francisco Bay Area

Novato, CA

Petaluma, CA

• Responsible for expansion and management of the UX team, and for driving UX considerations throughout the company to improve the customer experience at all touchpoints, from onboarding to post-sales support.
• Hired, managed, and mentored UX Designer. Managed UI Designer, Tech Writers, and Localization Manager.
• Product Owner for mobile apps Scrum team. Wrote and prioritized user stories and set sprint goals.
• Created a program to collect feedback from the field on the installer… Show more Responsible for expansion and management of the UX team, and for driving UX considerations throughout the company to improve the customer.
• Created a program to collect feedback from the field on the installer commissioning experience. Designed an installation observation process and trained extended product and development team members to participate..

Petaluma, CA

• First UX professional hired by Enphase, charged with bringing a user-centered design approach to the development of the company’s web and mobile applications.
• Designed the UX for the first version of the Enlighten monitoring application created specifically for consumers. Created wireframes and prototypes, documented functional requirements, participated in user acceptance.
• Directed the concept… Show more First UX professional hired by Enphase, charged with bringing a user-centered design approach to the development of the company’s web and mobile applications.
• Directed the concept, design, implementation, and maintenance of self-help websites for installers and homeowners. Metrics indicated the sites prevented hundreds of customer support calls.
• Provided design direction for a new generation of the Envoy communications gateway, the installer’s interface for commissioning an Enphase system. This included a Wi-Fi connected mobile app as well as elements on the.

Santa Rosa, CA

• Redefined UX of online discussion and voting platform to meet the needs of a newly-defined target market. Introduced improvements to current products and designed new, complementary products (web and mobile).
• Key participant in product strategy and feature road map planning.
• Conducted user research via focus groups, on-site visits, and online surveys.
• Created detailed product requirements and design specifications; provided direction to offshore development team on questions… Show more Redefined UX of online discussion and voting platform to meet the needs of a.
• Created detailed product requirements and design specifications; provided direction to offshore development team on questions relating to design and UX.
• Designed product marketing website (http://collaborizeclassroom.com); managed implementation by hiring and directing local web development contract resource.

• Lead product designer for web-based small business management system. Managed initiative to reinvent product UX from initial concept through release; provided ongoing design direction as the product evolved.
• Conducted contextual inquiry sessions to identify user goals; translated those goals into actionable design strategies.
• Hired, managed and mentored on-staff UX Architect; hired and managed contract visual designer.
• Developed library of UI design and interaction… Show more Lead product designer for web-based small business management system. Managed initiative to reinvent product UX from initial concept through release; provided.
• Developed library of UI design and interaction patterns.
• Initiated and provided ongoing management of usability testing program that included in-person and remote sessions.

• Responsible for advancing the Information Architecture (IA) and User Experience disciplines by building and championing a team while continuing to participate in key releases as an individual contributor.
• Provided definition and direction for the IA role in the product development lifecycle.
• Collaborated with Product Managers to identify and define product requirements, particularly as they related to usability and customer experience.
• Member of the Product Leadership team… Show more Responsible for advancing the Information Architecture (IA) and User Experience disciplines by building and championing a team while continuing to participate in key.
• Member of the Product Leadership team, responsible for driving quality and efficiency in product definition, development, and release processes.
• Developed and delivered product training for internal and external customers. Show less

• .............................................................................Information Architect – Product Management (2003 - 2006)Designed web-based application user interfaces that delivered optimal end-user.
• Developed UI metaphors and created detailed design and functional specifications (including wireframes, storyboards, use cases, business process and user… Show.
• Developed UI metaphors and created detailed design and functional specifications (including wireframes, storyboards, use cases, business process and user flows) for suite of enterprise-level applications designed for a.
• Negotiated with product managers and engineers to find workable solutions to meet business and user needs that could be achieved within project timelines and with allocated resources.
• Worked with QA to address ambiguities in functional specifications..............................................................................Information Architect – Professional Services (2000 - 2002)Worked with.
• Led discovery phase of project lifecycles through close interaction with client and internal teams.

• Managed all aspects of development process for e-commerce Web sites.
• Served as primary contact for clients throughout the development cycle, from initial concept discussions through site design and implementation phases.
• Created and managed production schedules and budgets.
• Proactively identified and resolved issues and coordinated across internal departments to ensure successful project delivery.

• Managed production schedule and budget for educational CD-ROM title, Star Wars - Pit Droids.
• Worked with Project Lead, Lead Artist, and Lead Programmer to establish production milestones.
• Coordinated all project needs with Sound, Voice, QA, Licensing, Legal, and Marketing departments.
• Created and maintained project asset database.
• Recruited and managed external contractors.