I am an expert at designing and implementing operational strategies using new technologies, and processes. It is my responsibility to recognize and prioritize initiatives and resources to achieve the highest measurable growth that aligns with company goals. I lead executive collaboration and strategic decision making by providing actionable insights of data and trends. I present on KPIs measured across disciplines such as customer service, sales, business management, recruiting, training and marketing. Under my direction, the company has seen significant improvement in frontline and back office processes, agent retention, as well as the speed and quality of onboarding. By identifying opportunities and designing creative, systematized, predictable, and still scalable solutions I have consistently delivered high-quality results that increase sales and client engagement or decrease cost, time, and risk.Being an integral member of many departments, I have a unique insight to challenges and opportunities. I take it upon myself to research, design and implement changes to increase efficiency and effectiveness while not disrupting ongoing business.Throughout my career, I have contributed to significant company growth. Leadership has come to rely on my proactive problem solving and continuous system improvement. I am consistently executing projects with a forward-thinking, growth-minded approach that supports current and future business strategy. My oversight includes the creation, implementation, and maintenance of the following: recruiting and onboarding processes • marketing concept creation, tracking, and automations • KPI and sales tracking and analysis • training and compliance • business strategy. It has been my responsibility to oversee and develop operational systems that would maintain excellence throughout the 135% increase in agents recruited to the brokerage year over a year, and a 200% increase in transaction count on the team over 18 months..I recognize that a person is only as great as the people with whom they are surrounded. You will see that I thrive in being a part of a culture where all team members encourage and support one another to naturally create a community of excellence and accountability. I continually seek out opportunities to increase my skills in communication, leadership or wealth and business strategy. My ultimate passion is playing an active role in delivering positive and poignant results within a team striving for excellence.