Sarah Mccann Email and Phone Number

Donor StewardshipWork in conjunction with the Dir. of Philanthropy to implement and manage a major donor program, including tracking a robust pipeline, prospect research, and creating donor bios.Lead all donor-centric appreciation efforts, including timely and personalized tax acknowledgments.Support the execution of donor cultivation events, driving donor participation and support.Manage the WealthEngine platform to gather valuable insights for donor prospecting and engagement.Financial ManagementGenerate revenue reports for leadership, effectively tracking all donations, pledges, and grant receivables.Developed streamlined data entry protocols within Salesforce, ensuring data integrity and efficiency.Manage multiple payment platforms, including Benevity, Classy, Fidelity, and PayPal, ensuring seamless transaction processing and donor satisfaction.Conduct reconciliations with the finance team on a weekly, monthly, and annual basis, ensuring accurate financial records.Support the preparation of materials for annual audits and annual reports.Grants ManagementEfficiently managed the end-to-end grant management process, from LOI submission to award.Proactively maintained and monitored grant deliverable deadlines.Collaborated with cross-functional teams to collect and compile essential information for grant applications.Implemented a comprehensive system to track grant payments and receivables, ensuring timely invoicing and accurate financial records.Administrative LeadershipFacilitate weekly development department meetings, including leading DEIJ work to foster effective communication, collaboration, and goal alignment with equity at the forefront.Active role in organization-wide leadership opportunities, including annual staff retreat planning and affinity groups to help build an inclusive environment for all staff and members.

Financial ManagementSuccessfully managed a $1.3 million annual operating budget, ensuring efficient allocation of resources and financial stability.Prepared comprehensive materials for annual audits and impact reports, facilitating transparency and accountability.Projected and set annual revenue goals, driving strategic planning and resource allocation to maximize fundraising efforts.Skillfully managed independent contractor and third-party vendor agreements, ensuring smooth operations and cost-effective solutions.Team LeadershipManaged a team of four full-time managers and ten part-time associates, fostering a collaborative and high-performing work environment.Developed and implemented a marketing agenda and annual marketing timeline, effectively promoting the National Opera Center and increasing patron engagement.Oversaw the successful development and implementation of an in-house built CRM (Customer Relationship Management) system, enhancing donor management and streamlining processes.

Revenue Generation and Client ManagementMaintained a client portfolio that accounted for an estimated 50% of core revenue, consistently meeting and exceeding revenue targets.Cultivated strong relationships with clients, ensuring exceptional customer service and client satisfaction.Led a team of eight customer service professionals, hiring, managing, and training staff members to deliver outstanding guest experiences.Served as the HR liaison, handling employee relations, performance evaluations, and fostering a positive work environment.Venue and Operations ManagementOversaw the extensive contracting process for all reservations, ensuring efficient utilization of performance spaces, studios, and conference spaces.Managed day-to-day operations for all venues, including four performance spaces, eleven studios, two conference spaces, and two public spaces.Demonstrated exceptional calendar management skills, coordinating complex events, and ensuring smooth operations within a dynamic and busy environment.Staff Management and TrainingCreated a comprehensive staff handbook and training manual, establishing consistent operational standards, protocols, and best practices.Conducted training sessions to onboard new staff members, ensuring a high level of service and adherence to operational procedures.

Marketing and CommunicationCrafted compelling press releases and various marketing materials.Demonstrated proficiency in Quicken Software, providing support in financial reporting to ensure accurate and organized financial data.Event Operations and ManagementSuccessfully oversaw front-of-house and stage management operations during multiple events, ensuring smooth and memorable experiences for attendees.Efficiently managed vendor contracting and artist onboarding throughout the production process, facilitating seamless collaboration and a cohesive event experience.

Legislative Research and Policy AnalysisConducted thorough legislative research, analyzing policies, and interpreting existing laws to inform decision-making and policy development.Detailed policy proposals, providing comprehensive information and recommendations to support informed decision-making.Constituent CaseworkSuccessfully resolved private matters with residents within the district, demonstrating strong problem-solving skills and a commitment to constituent service.Community RepresentationActed as a representative on behalf of the assembly member at several community events, fostering community engagement and representing the assembly member's interests.