• Drive superior results as primary strategic advisor to client base and “go to” person for strategic account needs.• Identify and develop multi-level relationships with key decision makers and decision influencers to ensure retention and relationship stability regardless of client’s turnover in key roles.• Conduct regular business reviews using value add propositions to mitigate client risk and enhance background screening and onboarding programs.• Create strategic account plans as… Show more • Drive superior results as primary strategic advisor to client base and “go to” person for strategic account needs.• Identify and develop multi-level relationships with key decision makers and decision influencers to ensure retention and relationship stability regardless of client’s turnover in key roles.• Conduct regular business reviews using value add propositions to mitigate client risk and enhance background screening and onboarding programs.• Create strategic account plans as a roadmap to grow customer revenue and deliver world class customer satisfaction.• Grow customer book of business to target vs. prior year, driven by existing revenue retention and closing new business.• Monitor and analyze development and strategic progression for all client account• Effectively managed transition of accounts across team members to ensure client and candidate experiences are not disrupted. • Utilize best practices to mentor, motivate, coach and develop Sterling Talent Solutions Business Relationship Managers to consistently exceed objectives and goals.Sterling — a leading provider of background and identity services—provides a foundation of trust and safety that spans across industries, professions and borders. Our technology-powered services help organizations create great environments for their workers, partners and customers. Sterling has 20 offices in nine countries and conducts more than 100 million searches annually. Visit Sterling online at www.sterlingcheck.com. Show less

Responsible for the day-to-date management of client accounts at ADP RPO. As a Manager of Client Accounts, I am accountable for operational management, including internal reports, performance metrics, billing, and client management. I provide ongoing technical account management, develop sourcing strategies and plans, build proactive partnerships as well as consult and deliver excellent customer service to ADP RPO clients. Additionally, I am responsible for managing, mentoring, coaching, and… Show more Responsible for the day-to-date management of client accounts at ADP RPO. As a Manager of Client Accounts, I am accountable for operational management, including internal reports, performance metrics, billing, and client management. I provide ongoing technical account management, develop sourcing strategies and plans, build proactive partnerships as well as consult and deliver excellent customer service to ADP RPO clients. Additionally, I am responsible for managing, mentoring, coaching, and developing the account team staff and creating positive relationships with internal clients and departments. - 1000+ positions supported by leading 15 recruiters across a variety of business units- 99% accuracy for revenue forecasting, invoice billing and resource management request - Net Promoter satisfaction scores of 9/10 and 10/10 from most recent clients- Increased retail store manager hiring by 90% in one full year- Decreased aged requisitions by 60% and increased manager satisfaction by focusing on communication and proactive recruiting strategiesADP RPO is a leading enterprise recruitment process outsourcing (RPO) provider. Harnessing the power of unmatched proprietary technology, ADP RPO continues to lead the industry with innovative, scalable solutions that help clients find, recruit, hire and retain top talent. Dedicated to recruitment leadership, technology and outsourcing, ADP RPO offers recruiting solutions to small, medium and large organizations serving many of the world's leading companies. Show less

Building strong relationships is the foundation of success at ADP RPO. A Client Relationship Manager (CRM) is responsible for developing partnerships with our client accounts by working directly with the client staffing team, hiring managers (Manager or Director level), or account team, to develop and enhance strategies that ensure successful delivery of staffing services. The primary focus of the role is to identify and select top level candidates for key openings within the assigned… Show more Building strong relationships is the foundation of success at ADP RPO. A Client Relationship Manager (CRM) is responsible for developing partnerships with our client accounts by working directly with the client staffing team, hiring managers (Manager or Director level), or account team, to develop and enhance strategies that ensure successful delivery of staffing services. The primary focus of the role is to identify and select top level candidates for key openings within the assigned client(s). A CRM is responsible for building and managing relationships within assigned operating units to fully understand the needs of the client. The Recruiting CRM is responsible for managing the recruitment efforts and hiring process for complex accounts and positions requiring them to lead the intake process with hiring managers, develop sourcing strategies, and develop relationships with client contacts.As a CRM, I owned and managed the recruitment process from sourcing through onboarding for a Fortune 500 consumer packaged goods company, supporting sales, human resources/corporate affairs, operations, distribution, supply chain, information technology, engineering, administrative, finance/legal and marketing divisions. Show less