Sarah Crowley Email & Phone Number

Greater Nashville Area, Tn

* Manage the operational oversight of enrollment, billing, fulfillment, and partner compensation to ensure the continued drive for excellence and service to clients and their customers.*Responsible for monitoring key internal metrics to maintain overall service levels.*Act as the liaison between the client, sales and all internal departments of the company to assist in resolving any issues within the program. *Responsible for analysis/review of system-related issues that impact Client Services to identify and provide solutions in any areas needing improvement to enhance overall department efficiency workflow.

Greater Nashville Area

*Responsible for documenting, investigating, resolving, and responding to comments, concerns, and complaints and grievances by patients.*Responsible for negotiating settlements with patients and communicating outcomes.* Developed, implemented, and participated in the grievance process and patient centered philosophy.* Analyzed and trended case data for monthly quality improvement reports. Presented data and recommendations to leadership teams.* Investigated adverse events and quality of care complaints made by employees or external sources. Coordinate such investigations with Chief Dental Officer/other applicable departments, resolves and monitors corrective action plans. * Conducted onsite reviews at CSHM Associate Dental Centers for the purposes of evaluating and ensuring compliance with all applicable Federal and State health care program requirements, and dental board requirements. *Identified systems related problems and worked with Dentists, Office Managers, and Clinical Coordinators to resolve.* Ensured materials reasonably designed to reach members of the Medicaid population -- such as CSHM’s website, newsletters, and postings at CSHM Associated Dental Practices -- include contact information for CSHM’s Compliance Hotline, state dental boards and the Office of the Inspector General of the U.S. Department of Health and Human Services.

Jacksonville, Florida Area

* Provided support in resolving patient and family complaints and provided direct response in service recovery situations. Responsible for implementation and operation of ethical/complaint occurrences within the health system.* Increase in positive patient satisfaction through implementation of programs resulting in fewer complaints/grievances.* Successfully promoted and launched interpreting services department to fulfill standards given to us as a system.* Supported patient rights by educating patients; responding to patient and family complaints; resolving patient issues; reporting unresolved issues.* Documented complaints/grievances by listening to patient and family complaints/grievances; documenting details; determining what resolution is necessary for patient satisfaction.

Knoxville, Tennessee Area

* Helped patients by supporting personal hygiene and daily living needs, providing comfort, transportation, and vital sign monitoring.* Provide patient comfort by utilizing resources and materials; transporting patient; answering patients’ call lights and requests; reporting observations of the patient to nursing supervisor.* Documented actions by completing forms, reports, logs, and records; while protecting the organization’s values by keeping patient information confidential.* Served and protected the hospital community by adhering to professional standards, hospital policies and procedures, federal, state, and local requirements, and JCAHO standards.

Bachelor Of Science (B.S.)

Education record