As Internal Sales Administrator I contribute to the sales strategy, develop strategies for efficient account management, stand in for the supervisor in their absence, and directly contribute to increased profit and growth. I process input orders received from customers into a database system, forward to the warehouse staff for packing and distribution, coordinate with haulage companies to ensure timely deliveries, calculate customer prices, and post statements and invoices to customers in the UK and Ireland via email and post. I use internal forms to record discrepancies in goods received and scan these along with other relevant documents to ensure accurate records and documentation, coordinate office activities, answer phone enquiries, deal with orders and issues, resolve or upscale as appropriate. Providing general administrative support to the team, I efficiently handle documents generated, accounts receivable, all invoices on clients, memos, reports, spread sheets and filing, collaborate with other departments, track figures to ensure accurate record of figures for reporting purposes.

As Supervisor, I efficiently managed routine daily operations, proficiently managed expenses, enhanced customer service and brought in new business, managed stock levels, appropriately replenished, initiated promotions, addressed and resolved customer complaints and issues. I reviewed Store performance on a weekly basis in liaison with the Operations Manager and adjusted rotas, staff training and merchandise as appropriate, maintained oversight over all operations of the store in the manager’s absence, tested and approved products being sold to the shop by the public and organised stock transfers to other stores across the UK. I maintained aesthetic and attractive displays, monitored staff performance and encouraged staff to meet and exceed daily targets.

As Supervisor, I maintained a positive image of the Cinema Theatre; organized various promotional posters and banners on display, provided oversight on operations, coordinated and motivated the team; provided guidance, scheduled roster and trained staff. I contributed as a member of the management team overseeing a shift or as support to the duty and general managers, handled and resolved all customer queries and issues, requisitioned and restocked all food condiments, drinks and supplies to ensure adequate stock levels of all necessary wares for weekly service operations. I provided direction and demonstrated expertise in all aspects of Cinema operations including sales, marketing, human resources, food and maintenance, performed daily and weekly cash reconciliations, assisted and solved technical difficulties with the projectors and films, as well as completed the daily paperwork.

As General Assistant, I was fully accountable for the presentation of the positive image of the Cinema Theatre on the floor, door, shop and box office, sold tickets, prepared and sold drinks and confectionaries; and set up permanent and portable food and beverage stations. Ichecked tickets, directed customers to the screens, delivered an exceptional service, ensured a neat and clean environment, as well as adherence to health and safety regulations and quality procedures.

As Sales Advisor, I coordinated daily activities, dealt with customers, ordered supplies, streamlined workflow, supervised financial operations, organised promotional events, completed various cash-handling related tasks, such as till operation, safe counts and daily reconciliation paperwork as well as effectively managed and resolved customer account queries in a timely manner. I marketed products through creating fascinating and unique window and floor shop displays, monitored and managed stock levels, appropriately replenished and ensured adequate stocks as well as maintained critical standards, product and service quality, cleanliness, and tempo of service.