Sarah Urbanski Email & Phone Number

Buffalo, NY, US

Buffalo, New York, United States

Drives the strategic vision and decision-making for the Client Success organization, aligning initiatives with overarching business goalsProvides visionary leadership and mentorship to the Client Success team, encompassing Client Managers, Customer Success Engineers, Solutions Specialists, and Support AssociatesEstablishes subject matter expertise in our.

Buffalo, New York, United States

Directed the Commercial Business Unit (CBU) across the Americas, supporting full product suite within all business verticalsCollaborated with global partners in LATAM, EMEA, and APJ to ensure consistency across regions related to success offerings, process workflow, and strategic initiativesPartnered closely with Customer Success, Professional Services.

Buffalo, New York, United States

Provided strategic direction for customer success initiatives within North America in the identified business verticals across the commercial businessCollaborated with leadership and cross-functional business partners to drive programmatic efforts and improve operational efficiencyDefined organizational and programmatic outcomes focused on customer.

Buffalo, New York, United States

Provided strategic direction for customer success activities in the business line, collaborated with peers in partner departments (Product, Development, Marketing, Sales, and Support) to set short and long-term goals and priorities, developed and executed strategies to achieve them, monitored and communicated with the broader organization on progressBuilt.

Buffalo, New York, United States

Proactively managed the success of a portfolio of 75+ assigned member campuses using the business line’s solutions to deliver consistent value across the entire life cycle Set clear goals for product adoption and deployed strategies focused on those goals, developed success plans, and shared key milestones with clientsAdvised customers on best practices.

Buffalo, New York, United States

Developed and managed the public information sector of Buffalo Commons: a dynamic hub of innovative research, engaged learning, and civic activity co-created by Cornell in Buffalo and the Partnership for the Public Good (PPG)Coordinated research and data dissemination, public outreach, and community engagement with educational and community partners.

Ithaca, New York Area

Implemented the mission of the Office of Academic Diversity Initiatives throughout the larger Cornell and Ithaca communities working with campus partners to ensure diversity and inclusive education to traditionally underrepresented populationsSupported a community of scholar-leaders through the OADI Student Success Programs for underrepresented students.

Ithaca, New York Area

Assisted in promoting Community Development and Social Justice programming to students, faculty, staff, and community partners through sustainable recruitment effortsManaged the On-Track Community Advocate participants and sponsored eventsEstablished holistic identity development workshops for undergraduate, high school, and middle school participants that.

Dryden, New York

Participated in Global Initiatives Council advocating for increasing international students’ exposure to internal and external campus enterprises and programsEnsured compliance with state and federal regulations affecting international and study abroad students, responsible party for mandated reporting, trained faculty, and staff on regulations Planned.

Milwaukee, Wisconsin

Managed a caseload of 150 homeless individuals diagnosed with severe mental health diagnosisAssisted clients in finding housing, mental health, and medical transfers, obtaining legal assistance, benefits and medication management, ADL assistance, AODA services and support, and created social support systemsCompleted initial assessment, referrals, developed.

Santa Fe, New Mexico Area

Supervised shelter operations and provided ongoing case management for clientsPromoted individualized service plans for homeless individuals focusing on independent living, community referrals, and championed best practices in substance abuse and mental health support strategiesContributed to national and international community initiatives and programs.

Mps, International Development

Ba, International Development