Organize a team of 12 people to deliver WashU's student newspaper to over 6,000 students' dorm rooms. Delegate tasks amongst team to operate efficiently, getting all papers out within 24 hours of arrival

Increased efficiency by leading the development of process improvements and SOP documentation; using Macy's Mirakl Platform and Excel functions, created a streamlined solution that cut refunding time by 83%, significantly boosting overall productivity. Facilitated refunding process, ensuring accuracy and timely resolution of customer transactions. Conducted in-depth analysis of brand performance and sales strategy by evaluating and reporting large datasets in Excel for major retailers such as Macy's, Nordstrom, and Target, identifying key trends and creating valuable recommendations. Developed and controlled a top sheet summarizing financial state of SoldThrough's 20+ brands across 8 major e-commerce retailers. Presented comprehensive findings and strategic recommendations during weekly team and client meetings, covering operational workflows, promotional campaign performance, and detailed sales analyses to drive actionable insights and improvements.

Cultivated seamless sporting experience for approximately 40 customers at a time through communication excellence. Utilized upselling techniques and displayed adaptability during peak hours, earning repeat customers and supporting a team of 24. Developed strong decision-making skills by thinking quickly on my feet to address customer needs, resolve issues, and adapt to unexpected challenges in a fast-paced environment, ensuring quality service during high-traffic periods.

Spearheaded guest interactions procedures, ensuring a positive experience and addressing specific customer needs. Demonstrated organizational skills through arranging the seating of 50 tables; maintained a clean restaurant environment.