Steve King Email & Phone Number

- Manages the MomentFeed local search, location data management, and listing distribution products.- Launched four major features during tenure with a half dozen minor features, increasing user interactions by 30%.- Responsible for roadmap planning, requirements gathering, UI/UX wireframes, and store writing and refinement.- Ran client roadmap presentations, (feedback discussions), and beta product testing.- Cross-departmental team lead working closely with UX, QA, engineering, and product marketing to budget, plan milestones, and refine product designs and requirements.

Greater New Orleans Area

- Manages the iSeatz travel rewards SaaS platform, which integrates client and supplier systems and enables rewards members to earn and redeem points on third-party products, generating more than $1M in annual sales. - Led the development and launch of two first-to-market products for the tours and activities and food delivery markets, generating a 30% increase in sales. - Creates and pitches new product initiatives and enhancements to internal and external stakeholders, resulting in an annual development budget of $2.5M. - Implemented a new architectural approach to product builds, which simplified the product, reduced client set-up time, and increased revenue by 50%. - Supervises and mentors two product owners on product development, cross-functional team leadership, and business strategy. - Cross-departmental team lead working closely with UX, project management, QA, and engineers to budget, plan milestones, and refine product designs and requirements. - Oversees six vendor relationships in the travel, car rental, and dining industries. - Advises on all current and potential vendor partnerships including creating RFPs (request for proposals), creating market analyses, and overseeing POCs (proof of concept) integrations. - Coordinates and approves the creation of product marketing collateral, including: e-books, one-pagers and infographics for all products within the group portfolio. - Trains all new employees on iSeatz’s product portfolio, client and vendor relationships, and the product team’s role within the company. - Increased product performance by 23% by running A/B tests on UX changes. - Develops product roadmaps, scope documents, QA test plans, and manages internal and external UAT (user acceptance testing). - Recognized as one of iSeatz’s 2020 top talent employees.

Greater New Orleans Area

- Created marketing materials for two non-profit organizations.- Edited more than 40 resumes, articles, and pieces of fiction.

Evanston

- Managed the SIM Partners’ SEO (Search Engine Optimization) SaaS platform, growing the user base from 100 to over 33K small businesses, resulting in an increased annual revenue from $125K to $10M.- Developed three additional digital products for the local search, paid search, and social media industries that generated $500K in revenue.- Implemented a multi-departmental strategy focused on customization, performance, and customer satisfaction, that increased revenue by more than 20% - surpassing the revenue target. - Secured over $8M in Series A funding.- Oversaw all scrum ceremonies and prioritization planning.

Evanston, Il

- Built the company’s first product management department, which included hiring and supervising a team of three product managers and developing SIM Partners’ product management best practices.- Created the SaaS platform account management team, hired and supervised seven account managers, and led the team to achieve a 97% client renewal rate.- Trained more than 150 new clients and 40 employees on SIM Partner’s products, competitors, and the local search space.- Developed onboarding process for all new clients which reduced launch defects by 10% and implementation time by 25%- Increased product performance by 15% through regular A/B testing and iterative product growth.

Evanston, Il

- Implemented product roadmaps, wrote product requirements, and managed QA (quality assurance) for over 100 new features.- Managed more than 50 platform clients and achieved a 98% renewal rate.- Developed tools to predict client performance enabling sales implementation of contractual guarantees, increasing service contract close rate by 100%.

Chicago, Illinois, United States

- Implemented the company’s first business intelligence system including a company-wide KPI performance dashboard that reduced costs by 8%.- Monitored all vendor costs and reduced expenses by 25%.

Chicago, Illinois, United States

- Analyzed digital ad performance and provided plans and insights that improved performance by 40%. - Modeled five new products for profitability and market interest.

Conducted risk analyses of applicant credit histories, business performance, and business plans to ensure proper credit approval decisions were made. Advocated for department during the development and implementation of a new company database.

Managed seven key corporate client relationships with revenue exceeding $1.5M. Led migration of client 150 testing material, to a new software, over a three-month period. Wrote training materials and user manuals for proprietary testing software.