Scott Fleming Email & Phone Number

Austin, Texas, United States

Hands-on leader responsible for defining, championing, and implementing best practices of ITIL Service management: * Define and implement a strategy to drive adoption of Service Management and operational best practices in the application of ITSM services, procedures, and tools * Define and implement ITSM processes and procedures, including Incident.

London, United Kingdom

• OWNERSHIP OF INCIDENT, PROBLEM, AND CHANGE (IPC) MANAGEMENT BEST PRACTICES ACROSS THE GLOBAL REGIONS: Created the Change Enablement policy and two-year roadmap; championed adoption of Change Enablement processes and.
• IMPACTFUL CHANGES TO SERVICENOW REPORTS FOR CHANGE MANAGEMENT: Created Monthly CIO Report for Divisional Management covering Incident, Problem, and Change Management metrics. Created Post Incident Review (PIR).

Taylor, Texas

• CREATED THE RELEASE MANAGEMENT ORGANIZATION FROM THE GROUND UP – including Charter, Corporate Standard, and Operating Procedures. Worked with VPs, Directors, and stakeholder teams to build consensus on the role of the.
• DEFINED THE RELEASE MANAGEMENT DELIVERABLES, including: Types of releases, release cadence, entry & exit criteria, release metrics, and the enterprise-wide Release Calendar. Wrote “Desk Procedures” on how to carry out.
• DROVE THE RELEASE MANAGEMENT COMMUNICATION PLAN across stakeholder teams. Led formal release planning meetings and Release Control Board (RCB) meetings with change requestors and stakeholders.
• Created a “Standard Change” process for low impact, routine changes, allowing for quicker delivery of changes to the enterprise.
• Departmental Team Lead for migration from HP’s Project and Portfolio Management (PPM) tool to Atlassian’s Jira application. Created and led training sessions for users across the company.
• Departmental lead for several NERC (North American Electric Reliability Corporation) CIP (Critical Infrastructure Protection) Standards, required for legislative compliance.

Austin, Texas Area

• INCREASINGLY COMPLEX RESPONSIBILITY CULMINATING IN CURRENT ROLE ACCOUNTABLE TO DELL CIO FOR ALL TESTING IN SUPPORT OF CIO’S PROGRAMS & INITIATIVES: Leadership for global teams (600+ personnel / $30M annual budget) and.
• SET THE STRATEGY FOR FUNCTIONAL TEST TEAMS: Act as Account Manager to the CIO and the Dell IT Account for Testing; set the vision, and build alignment and support for a world-class test organization within Dell.

Austin, Texas Area

• Chief of staff and IT Strategist to VP of 1,100+ member world-wide software development & manufacturing organization; responsible for setting and driving strategic planning, off-shore planning, software development.
• REPORTED TO THE I/T VP FOR DBI (DESIGN, BUILD & INTEGRATE) FOCUSED ON SUPPLY CHAIN / MANUFACTURING: Daily collaboration, strategic planning, and executive presentations.
• PROVIDED LEADERSHIP IN DEVELOPING AND IMPLEMENTING THE ORGANIZATION’S STRATEGIC PLAN AND DRIVING IT SIMPLIFICATION: Drove complex cross-functional and global initiatives supporting software development life-cycle, and.
• A TRUSTED MEMBER OF THE GLOBAL EXECUTIVE TEAM FOCUSED ON GLOBAL EFFICIENCIES AND STRATEGIC EFFECTIVENESS: Supported Executive Management (VP & Directors), HR, and Finance on numerous sensitive headcount planning.

Austin, Texas Area

Mba, Business Administration And Management, General

GPA 4.0 / 4.0 scale ... 22 months of evening classes

Bs, Management Science And Computer Systems

President's Honor Roll, Dean's Honor Roll ... worked full-time to pay educational expenses

Information And Computer Science

Activities and Societies: Navy R.O.T.C.Dean's Honor Roll