Scott Fleming
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Scott Fleming Email & Phone Number

Senior Leader in ITIL/ITSM at Farm Credit Bank of Texas
Location: Round Rock, Texas, United States 10 work roles 3 schools
3 work emails found @ercot.com LinkedIn matched
✓ Verified July 2026 4 data sources Profile completeness 100%

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Current company
Role
Senior Leader in ITIL/ITSM
Location
Round Rock, Texas, United States
Company size

Who is Scott Fleming? Overview

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Quick answer

Scott Fleming is listed as Senior Leader in ITIL/ITSM at Farm Credit Bank of Texas, a with 386 employees, based in Round Rock, Texas, United States. AeroLeads shows a work email signal at ercot.com and a matched LinkedIn profile for Scott Fleming.

Scott Fleming previously worked as IT Service Manager at Farm Credit Bank Of Texas and ITSM Manager at Kantar. Scott Fleming holds Mba, Business Administration And Management, General from Letourneau University.

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Email format at Farm Credit Bank of Texas

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*@ercot.com
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Profile bio

About Scott Fleming

Senior leader with a proven track record in delivery, problem-solving, and leadership. Solid expertise building high-performing teams, and successfully managing large, diverse teams by taking care of the people and taking care of the customer.

Listed skills include Program Management, Sdlc, Testing, Enterprise Software, and 46 others.

Current workplace

Scott Fleming's current company

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Farm Credit Bank of Texas
Farm Credit Bank Of Texas
Senior Leader in ITIL/ITSM
austin, texas, united states
Employees
386
AeroLeads page
10 roles · 39 years

Scott Fleming work experience

A career timeline built from the work history available for this profile.

It Service Manager

Current

Austin, Texas, United States

Hands-on leader responsible for defining, championing, and implementing best practices of ITIL Service management: * Define and implement a strategy to drive adoption of Service Management and operational best practices in the application of ITSM services, procedures, and tools * Define and implement ITSM processes and procedures, including Incident Management, Change Management, Problem Management, and Service Request Management * Ensure that duties and responsibilities for the processes are executed * Develop auditing and compliance capabilities around ITSM procedures; use metrics and reports to drive actions * Mentor service and process managers on ITSM concepts * Accountable for building, publishing, and utilization of the service catalog

Jul 2024 - Present

Itsm Manager

London, United Kingdom

• OWNERSHIP OF INCIDENT, PROBLEM, AND CHANGE (IPC) MANAGEMENT BEST PRACTICES ACROSS THE GLOBAL REGIONS: Created the Change Enablement policy and two-year roadmap; championed adoption of Change Enablement processes and continuous improvements across the enterprise. Developed processes for and led the first-ever company-wide CAB, including processes for CAB Acceptance and Expedited Changes. Generated reports and metrics within ServiceNow to drive meaningful discussions of change requests. Certified in ITIL 4 Foundation. Reviewed and approved proposed changes, ensuring adherence to established processes and best practices. Led Software Asset Management (SAM) initiatives. Led Major Incident Management (MIM) bridge calls to resolve issues; worked closely with Service Desk to define the Service Catalog. Defined and drove a strategy across the enterprise for ITSM adoption. Worked closely with Configuration Management team to define necessary changes supporting IPC. Initiated the Knowledge Management framework. People manager for two Change Analysts. • IMPACTFUL CHANGES TO SERVICENOW REPORTS FOR CHANGE MANAGEMENT: Created Monthly CIO Report for Divisional Management covering Incident, Problem, and Change Management metrics. Created Post Incident Review (PIR) template. Led divisional test activities for major ServiceNow upgrade. Developed, communicated, and tracked Change Management KPI’s; created dashboards for reporting divisional adherence to change policies and practices. Worked directly with ServiceNow team to drive 30+ enhancements to the tool, using stakeholder feedback.

Sep 2021 - May 2024

Release Manager

Taylor, Texas

• CREATED THE RELEASE MANAGEMENT ORGANIZATION FROM THE GROUND UP – including Charter, Corporate Standard, and Operating Procedures. Worked with VPs, Directors, and stakeholder teams to build consensus on the role of the new organization. • DEFINED THE RELEASE MANAGEMENT DELIVERABLES, including: Types of releases, release cadence, entry & exit criteria, release metrics, and the enterprise-wide Release Calendar. Wrote “Desk Procedures” on how to carry out organizational activities. Worked with internal auditors on the first-ever audit of the department. • DROVE THE RELEASE MANAGEMENT COMMUNICATION PLAN across stakeholder teams. Led formal release planning meetings and Release Control Board (RCB) meetings with change requestors and stakeholders. • Created a “Standard Change” process for low impact, routine changes, allowing for quicker delivery of changes to the enterprise. • Departmental Team Lead for migration from HP’s Project and Portfolio Management (PPM) tool to Atlassian’s Jira application. Created and led training sessions for users across the company. • Departmental lead for several NERC (North American Electric Reliability Corporation) CIP (Critical Infrastructure Protection) Standards, required for legislative compliance. • Participated in interviewing and hiring decisions for the department. Trained new hires.

Mar 2014 - Sep 2020

I/T Director - Software Test

Austin, Texas Area

• INCREASINGLY COMPLEX RESPONSIBILITY CULMINATING IN CURRENT ROLE ACCOUNTABLE TO DELL CIO FOR ALL TESTING IN SUPPORT OF CIO’S PROGRAMS & INITIATIVES: Leadership for global teams (600+ personnel / $30M annual budget) and the activities of up to 37 engineering managers concurrently plus their teams in a dynamic, challenging, team-oriented environment (Round Rock, TX; Manila, The Philippines; Porto Alegre, Brazil; Bangalore, India; and Hyderabad, India); accountable for interviewing, hiring, training, and terminating; responsible for employee professional development and goal-setting, retention programs, salary management, and performance reviews; defined and prioritized projects and work assignments; and managed the team’s forecasting and budgeting activities. Accountability to business plans and budget forecasting, adjusted budgets and plans based on program priorities and available resources. • SET THE STRATEGY FOR FUNCTIONAL TEST TEAMS: Act as Account Manager to the CIO and the Dell IT Account for Testing; set the vision, and build alignment and support for a world-class test organization within Dell Services; responsible for defining and creating divisional test processes with input into divisional program governance model; drove analysis of test processes and methods, test improvements, and test consolidation resulting in cost savings, schedule improvements, and improved program deployment quality. Drove standardization in the Global Test Environments resulting in increased availability and decreased program impact. Drove increased test effectiveness by initiating Feature Function Testing (FFT) within the test environment as a new phase prior to System Integration Testing, doubling the amount of Test Automation scripts actively used by the team, and drove the development & adoption of a Test Harness for generating upstream data. Led test teams with Waterfall, Spiral, and Agile methodologies.

Dec 2008 - Nov 2012

Global It Strategist

Austin, Texas Area

Chief of staff and IT Strategist to VP of 1,100+ member world-wide software development & manufacturing organization; responsible for setting and driving strategic planning, off-shore planning, software development lifecycle, and lean manufacturing. • REPORTED TO THE I/T VP FOR DBI (DESIGN, BUILD & INTEGRATE) FOCUSED ON SUPPLY CHAIN / MANUFACTURING: Daily collaboration, strategic planning, and executive presentations. • PROVIDED LEADERSHIP IN DEVELOPING AND IMPLEMENTING THE ORGANIZATION’S STRATEGIC PLAN AND DRIVING IT SIMPLIFICATION: Drove complex cross-functional and global initiatives supporting software development life-cycle, and product roadmaps and deployments; developed the model for Centers of Excellence that defined site missions and global roles and responsibilities. • A TRUSTED MEMBER OF THE GLOBAL EXECUTIVE TEAM FOCUSED ON GLOBAL EFFICIENCIES AND STRATEGIC EFFECTIVENESS: Supported Executive Management (VP & Directors), HR, and Finance on numerous sensitive headcount planning activities; led 2 year Global Site Optimization planning for DBI organization. Drove multiple cost-savings initiatives. Certified in ITIL V3 Foundations.

May 2007 - Mar 2010

Senior Manager, Test Engineering

Austin, Texas Area

Oct 2003 - May 2007

Senior Manager, Product Test

May 1988 - Oct 2003

Senior Manager

Hp
1988 - 2003 ~15 yrs
Team & coworkers

Colleagues at Farm Credit Bank of Texas

Other employees you can reach at farmcreditbank.com. View company contacts for 386 employees →

3 education records

Scott Fleming education

Mba, Business Administration And Management, General

GPA 4.0 / 4.0 scale ... 22 months of evening classes

Bs, Management Science And Computer Systems

President's Honor Roll, Dean's Honor Roll ... worked full-time to pay educational expenses

FAQ

Frequently asked questions about Scott Fleming

Quick answers generated from the profile data available on this page.

What company does Scott Fleming work for?

Scott Fleming works for Farm Credit Bank of Texas.

What is Scott Fleming's role at Farm Credit Bank of Texas?

Scott Fleming is listed as Senior Leader in ITIL/ITSM at Farm Credit Bank of Texas.

What is Scott Fleming's email address?

AeroLeads has found 3 work email signals at @ercot.com for Scott Fleming at Farm Credit Bank of Texas.

Where is Scott Fleming based?

Scott Fleming is based in Round Rock, Texas, United States while working with Farm Credit Bank of Texas.

What companies has Scott Fleming worked for?

Scott Fleming has worked for Farm Credit Bank Of Texas, Kantar, Ercot, Dell, and Dell Inc..

Who are Scott Fleming's colleagues at Farm Credit Bank of Texas?

Scott Fleming's colleagues at Farm Credit Bank of Texas include Wade T. Matistic, Robin Nobles, Lalitha Penumatsa, Sharon Varga-Guy, and Victoria Lootens.

How can I contact Scott Fleming?

You can use AeroLeads to view verified contact signals for Scott Fleming at Farm Credit Bank of Texas, including work email, phone, and LinkedIn data when available.

What schools did Scott Fleming attend?

Scott Fleming holds Mba, Business Administration And Management, General from Letourneau University.

What skills is Scott Fleming known for?

Scott Fleming is listed with skills including Program Management, Sdlc, Testing, Enterprise Software, Process Improvement, Quality Assurance, Agile Methodologies, and Cross Functional Team Leadership.

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