Scott Richards Email and Phone Number
I'm a highly skilled executive leader with proven material impact in Customer Success (CS), Professional Services (PS), Sales, and Operations at the P&L level for companies ranging in size from small privately held to Fortune 500 enterprises. I am Passionate about helping Customers grow, innovate and transform transform their businesses.>> Dynamic Leadership: I set clear strategic direction and messaging. My leadership style is one of tenacity as I am motivated by the successes of both my customers and colleagues. I am also curious as I am always learning and seeking ways to make things better. I am conscientious as I keep promises, follow through on commitments, and have strong integrity. I lead with humility and empathy, respecting and learning from the perspectives of others.>> Team & Culture Builder: I grew & led high performing teams at SAP & Verizon Connect / Telogis. I foster cultures to allow my team to take risks where appropriate and grow and thrive as individuals.>> Customer Success: I've been Instrumental in developing and rolling out a customer success framework within a fast growing privately held company.>> ARR Growth Driver: I'm effective in generating revenue growth by leading Professional Services & Customer Success programs to drive revenue retention and Customer Outcomes.Key Highlights:• Deep & diverse background in leadership, CS, PS, operations, sales, and legal.• 20+ years in PS, CS (Adoption, Expansion, Retention), Software Sales, and Technology industries in all aspects of the business.• Managed customer-driven success in strategic license and services solutions including ERP (SAP), SaaS/Cloud, Business Intelligence and Analytics, Human Capital Management, CRM, Financial Management, Supply Chain and Mobility.• Entrepreneurial spirit and experience combined with hands-on small and midsize “startup” company • Management consulting experience in business strategy/transformation, technology and ROI development.• International business experience in Europe, AsiaPac, Canada and Latin America.• Former attorney well versed in both contracts and negotiation.Core Competencies:• Executive Leadership•
Verizon Connect
View- Website:
- verizonconnect.com
- Employees:
- 3188
-
Director, Professional Services And Customer SuccessVerizon ConnectHouston, Tx, Us
-
Director, Professional Services And Customer SuccessVerizon Connect Apr 2015 - PresentHouston, Texas AreaI started at venture capital backed Telogis, Inc. in 2015. Verizon acquired Telogis in 2017. The company was rebranded as Verizon Connect.• Leadership responsibility for both the Professional Services (PS) and Customer Success (CS) organization. • Delivered successful business outcomes leveraging relationship, implementation, business strategy/transformation, change management, and technical services.• Led greater customer adoption of our products leading to attainment of revenue and strategic goals.• Responsible for recurring revenue forecasting and pipeline management. • Helped design and build the organization to focus on maximizing ARR growth through revenue acceleration, software expansion & churn reduction within the strategic customer base.• Partnered with Sales, Product and Support to maximize ARR, Gross Revenue Retention (GRR) and Net Revenue Retention (NRR).PS• P&L & pipeline responsibility• Scaled PS to enable revenue growth.• Created offerings to help drive expansion as well as new logos. • Changed team focus from selling services to helping customers achieve their business outcomes.• Led region to 122% YoY growth in ARR.• Grew YoY PS revenue by 57%.• Increased PS profitability & exceeded utilization targets by 17%.• Decreased Customer TTV by 33% via changes in delivery methodology and efficiencies• Reduced implementation time by 4 weeks allowing customers to achieve their ROI & business outcomes on an accelerated timeline.CS• Helped build CS to be a strategic component of organization.• Developed a playbook with productized offerings & value accelerators helping to maximize adoption, ARR, GRR, NRR, and Net Promoter Score (NPS).• Rolled out a customer facing ROI tool that helped maximize GRR.• Implemented a Customer outcome focused approach aligned with maximizing software adoption and customer satisfaction. -
Global Client PartnerSap America, Inc. Jul 2008 - Mar 2015• Managed a $14 million consulting business with financial accountability for sales, revenue, demand creation, profitability, and customer success / satisfaction. • Drove all aspects of services sales and maintained client relationships while providing long-term oversight of customer accounts globally. • Customers ranged from Fortune 100 Global corporations to mid size companies within the Oil & Gas, Chemical and Service Industries.• Served as point of contact for any Customer escalations. -
Business Development ExecutiveNetapp, Inc. Mar 2007 - Jul 2008NetApp was a $3 billion data management and storage multinational. Drove sales and pipeline growth for SAP, VMware, and Microsoft related business.• As an SAP expert, was responsible for ramping up the sales team on the SAP value proposition as well as how to sell into the Enterprise SAP account base.• Worked directly with regional offices to build SAP pipeline.• Instrumental in increasing the YoY sales in the SAP Enterprise account base by more than 100%. -
Senior Manager Professional ServicesSap America Mar 2004 - Mar 2007Part of the SAP North American leadership team.• Hired and scaled a consulting team of 35 direct reports that generated $23 million in annual revenue.• Managed the career development and general HR responsibilities for the team.• Full P&L responsibilities.• Managed KPI’s to achieve Revenue, Contribution Margin, Cost Per Delivered Hour, and Utilization targets for the group. • Collaborated with Sales Leadership to drive additional opportunities.
-
Senior ConsultantSap America Sep 1997 - Mar 2004• Led implementation of Financial/Controlling and Business Warehouse modules of SAP’s ERP software.• Consultant and trusted advisor to numerous mid-size and Fortune 100 companies.• Worked directly with customer’s leadership team.• Worked with customer to understand their business processes and implemented software to meet customer’s transformational needs.• Conducted pre and post sale product demos.• Facilitated customer training.
Scott Richards Education Details
-
University Of Notre Dame - London International Law ProgramLaw
Frequently Asked Questions about Scott Richards
What company does Scott Richards work for?
Scott Richards works for Verizon Connect
What is Scott Richards's role at the current company?
Scott Richards's current role is Director, Professional Services and Customer Success.
What schools did Scott Richards attend?
Scott Richards attended California Western School Of Law, Indiana University - Kelley School Of Business, University Of Notre Dame - London International Law Program.
Who are Scott Richards's colleagues?
Scott Richards's colleagues are Nicholas Waters, Suryanarayana Ganti, Zoltan Vidakovics, Lee Cavalier, Amy Maness, Kranthi C., Carl Krug.
Not the Scott Richards you were looking for?
-
Scott Richards
Austin, Tx4justuno.com, yahoo.com, bigcommerce.com, boldcommerce.com2 +151275XXXXX
-
Scott Richards
United States3sr-studios.com, epsilon.com, boehringer-ingelheim.com1 +191726XXXXX
-
6bellsouth.net, 3com.com, novell.com, gmail.com, microfocus.com, netiq.com5 +180120XXXXX
-
3comcast.net, fancy-schmanzy.com, akracing.com6 +140893XXXXX
-
Scott Richards
I Help Founders Build Great, Profitable Companies So They Can Have A Balanced Life | Certified Bos-Up Academy Coach | CeoLos Angeles, Ca
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial