Scott Mathis

Scott Mathis Email and Phone Number

Senior Manager, Customer Service at Option Care Health @ Option Care Health
bannockburn, illinois, united states
Scott Mathis's Location
Columbus, Ohio, United States, United States
Scott Mathis's Contact Details
About Scott Mathis

Scott Mathis is a Senior Manager, Customer Service at Option Care Health at Option Care Health. He possess expertise in managed care, pharmacy benefit management, healthcare, pharmaceutical industry, process improvement and 28 more skills.

Scott Mathis's Current Company Details
Option Care Health

Option Care Health

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Senior Manager, Customer Service at Option Care Health
bannockburn, illinois, united states
Website:
optioncarehealth.com
Employees:
3516
Scott Mathis Work Experience Details
  • Option Care Health
    Senior Manager
    Option Care Health Jun 2000 - Present
    Dublin, Ohio, United States
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  • Bioscrip
    Director, Customer Service
    Bioscrip Jun 2000 - Present
    Columbus, Ohio Area
    As the Director of Customer Service, I am responsible for the day-to-day operations and development of the customer service call center. These responsibilities include meeting and exceeding call handling and quality service metrics, trending and analyzing call statistics to improve staffing and efficiencies, development and implementation of initiatives to improve CSR quality, and employee performance management. In the past five years, I have strategically planned, developed and implemented queue environments for three of our branch locations, and continue to provide operational consults for best practices. Additionally, I have completed a transition to bring all of our after-hours calls back in-house utilizing our 24/7 call center. This has reduced escalation call volumes by 50% and reduced vendor costs by $350,000.
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  • Teleperformance
    Call Center Manager
    Teleperformance 1999 - 2000
    As the Call Center Manager, I cultivated and maintained client relations for E-commerce, technical support and customer service projects. My responsibilities included project implementation, profitability maintenance, as well as the direct management of three project managers, nine supervisors and staffing up to 120 call center representatives to meet contractual obligations and exceed client expectations. I also trended call handling and quality metrics to insure CSR efficiency and competency, developing and implementing additional training when necessary.
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Scott Mathis Skills

Managed Care Pharmacy Benefit Management Healthcare Pharmaceutical Industry Process Improvement Medicaid Pharmacy Management Medicare Hipaa Training Healthcare Industry Oncology Customer Service Team Building Leadership Hospitals Account Management Strategic Planning Call Centers Cross Functional Team Leadership Business Process Improvement Employee Benefits Healthcare Management Team Leadership Performance Management Vendor Management Healthcare Information Technology Operations Management Business Analysis Quality Assurance Crm Customer Retention

Scott Mathis Education Details

Frequently Asked Questions about Scott Mathis

What company does Scott Mathis work for?

Scott Mathis works for Option Care Health

What is Scott Mathis's role at the current company?

Scott Mathis's current role is Senior Manager, Customer Service at Option Care Health.

What is Scott Mathis's email address?

Scott Mathis's email address is sm****@****rip.com

What is Scott Mathis's direct phone number?

Scott Mathis's direct phone number is +191434*****

What schools did Scott Mathis attend?

Scott Mathis attended Indiana University Indianapolis, Pike High School.

What are some of Scott Mathis's interests?

Scott Mathis has interest in Civil Rights And Social Action, Science And Technology, Disaster And Humanitarian Relief, Human Rights.

What skills is Scott Mathis known for?

Scott Mathis has skills like Managed Care, Pharmacy Benefit Management, Healthcare, Pharmaceutical Industry, Process Improvement, Medicaid, Pharmacy, Management, Medicare, Hipaa, Training, Healthcare Industry.

Who are Scott Mathis's colleagues?

Scott Mathis's colleagues are Ngan Hoang, Mari Watson, Rn, Vidhya Raman, Jaime Frink, Ina Smith, Betsy Wenzel, Amber G..

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