• Championed modern agile development team practices, implementation of continuous development, feature flags, prototyping, and A/B Testing strategies. Successfully validated and tested product iterations within accelerated timeframes, leading to a reduction in time-to-market.• Served as an escalation point, resolving issues within SLAs, leading triage processes, and assessing BAU and support tickets. Managed trade-offs and priorities, reducing ticket resolution times while enhancing customer satisfaction.• Played a key role in the successful market launch of terminal payments product, driving the acquisition of new customers and establishing new revenue.• Successfully coordinated the launch of hundreds of SaaS-based B2B web and iOS product releases.

• Facilitated cross-functional workshops to align business optimization goals, leading to collaborative outcomes and requirement specifications for ERP replacement and Resource Management projects.• Led a collaborative effort streamlining stakeholder management and engagement, identifying inefficient systems and processes to reduce spending across departments.

• Orchestrated health integrations and decision support solutions for national and regional providers in Australia, New Zealand, and the UK. These resulted in improved patient care and health outcomes.• Led agile ceremonies as Scrum Master, including sprint planning, daily stand-ups, sprint reviews, retrospectives, and sprint backlog grooming, ensuring clear direction and alignment, resulting in improved team collaboration and an increase in sprint velocity.• Defined and assessed requirement specifications, ensuring clarity and compliance with healthcare and government standards. Conducted risk assessments that mitigated regulatory risks, ensuring consistent compliance.

• Developed and delivered four business cases with comprehensive cost-benefit analyses, aligning initiatives with strategic objectives and maximizing ROI and revenue opportunities. • Project managed and implemented digital transformation projects, using Lean and agile principles to deliver continuous improvement, realising increased operational efficiency and a resource reduction.• Mentored junior analysts, providing guidance and support advancing their professional development.

Product Management: Competitive analysis, SWOT analysis, Customer profiling, Sales and customer presentation, Case study preparation, Product strategy, development and delivery, Product demonstration, Road mapping, Backlog management, Customer community collaboration and engagement.Business Analysis and Project Management: AGILE Software Development, Business case development, Feasibility studies, Cost-benefit analysis, Requirements elicitation and scoping, MoSCoW prioritization, Process modelling, Task breakdown and estimation, GAP analysis, Workshops, GANTT scheduling.Development and Testing: Agile and SCRUM, Test Planning and execution, QA tracking and defect reporting, Database design and deploy, Test infrastructure setup and management, Performance testing, KPI analytics, Documentation and training.