Scott Mitchell Email & Phone Number

Fullerton, Ca, Us

Whittier, Ca

Whittier, Ca

• Responsible for managing several at-need departments on behalf of other managers, when necessary. Departments include: Arrangements, Mortuary Office, Marker Department, Crematory, Memo-Obit, and Interment Office• Created and currently maintain Mortuary Operations SharePoint site designed to support at-need management and departments• Work with managers, including executive leadership, to create and develop multiple reports and analysis for at-need departments on an as-needed basis

Whittier, Ca

• Responsible for training numerous arrangement counselor trainees on Funeral/Cemetery law as well as Rose Hills’ policy & procedure.• Meet with families on regular basis to assist those that require interaction with management. This includes both high-profile cases and customer service issues.• Worked with SCI corporate office to help improve and develop HMIS+ 2.0. This has also included coordinating training efforts to ensure staff is up to date and new developments and processes.• Complete annual performance reviews for direct staff.• Create ad-hoc reports to help analyze various areas of operations. This has included: Arrangement Appointment Analysis, Cases by Race/Ethnicity, and Arrangement Appointment Return. • Responsible for daily tracking and approval for third party services such as dove releases and refreshment orders.• Involved in weekly checking of internal paperwork such as cremation documents to ensure accuracy • Oversee maintenance and communication for various departmental reports including HMIS+ Utilization, Cremation Approval Log, and Arrangement Documentation Error Log.

La Mirada, Ca

• Responsible for planning and budgeting for university’s numerous study abroad and international programs.• Coordinate annual budget development and financial projections for all university departments.• Responsible for creating and maintaining university’s Budget Hearing process which assists all departments within university in meeting their financial needs and budgetary goals.• Assists Vice President of Finance in university’s 3 Year Cost Savings Initiative. Project designed to create new areas of revenue without relying on traditional enrollment growth or raising tuition.• Responsible for monthly analysis and adjustments to university’s entire payroll budget including salary, employee benefits, stipends and payroll taxes.• Created employee benefits calculator, used by Finance office to accurately budget for FICA, Medicare, Healthcare, etc. based on employee type.

Lynchburg, Virginia Area

• Responsible for financial analysis and decision-making pertaining to university-related printing services, including print activity, monthly reporting, leases & contracts, and equipment deployment/replacement.• Coordinate and analyze Chancellor-initiative projects and events such football stadium construction, dining services relocation, campus way finding, and King James Conference.• In charge of operations pertaining to university vending, including machine deployment, maintenance, customer satisfaction initiative and commissions analysis.• Assist and manage implementation of university dining initiative and events such as catering, dining expansion, renovations, and student service.• Oversaw setup and operations of university Skate Park to serve both students and local customers.• Maintain and analyze all financial activity for university’s Construction & Planning capital projects.• Manage and lead all financial planning and procurement for Auxiliary Services departments such as Dining, Vending, Printing, and Administration.• Assist in financial planning and procurement for all Auxiliary Services departments including, Campus Recreation, Transportation, Post Office, Intramural Sports, Health Services, Campus Events, Fitness, Snow Flex Center, Sport Racket Center, Chancellor Initiatives, and LU Extreme trail maintenance.

Lynchburg, Virginia Area

• Oversaw all financial and budgetary aspect of university capital project system including project approval, detail summaries, funding, procurement documentation, and project close out.• Maintained all documentation related to capital projects including executive summaries, project approval, vendor contracts, purchase orders, and other information essential to capital project process.• Daily interaction with project managers to analyze and ensure current project activity is within financial scope of project overview.• Frequent interaction with university executives to justify and detail project scope as it pertains to finance and budget.• Run, maintain, and analyze weekly budget reports for all construction and I.T-related projects.• Creation of any and all new policies, procedures, reports or documentation to improve university capital planning process.

Dallas/Fort Worth Area

• Oversaw operations of internet CRM company including account management, web design, and internet marketing.• Increased annual revenue by 50% through incentive programs and sales tracking in just 6 months.• In charge of hiring and training new account managers and web designers.• Created budget of Operation department to track and analyze areas for potential revenue growth.• Oversaw creation and implementation of new industry products and services such as customer service portal, mobile email templates, mid-stay comment cards, and mobile trip itinerary.• Implemented company task-management system including installation, training and modifications.• Served as account manager for high-end, exclusive clients in the hospitality industry.

Master'S Degree, Christian Leadership

Bachelor'S Degree, Business Management