Scott Merrick Campbell's Location
Chandler, Arizona, United States, United States
Scott Merrick Campbell's Contact Details
Scott Merrick Campbell work email
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Scott Merrick Campbell personal email
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Scott Merrick Campbell phone numbers
About Scott Merrick Campbell
Business professional transitioning to education: -Building relationships with students in all grade levels through common ground and understanding-Providing real world experiences to enhance learning and challenge beyond standards-Assisting administration and staff as a dedicated/observant team member and colleague
Scott Merrick Campbell Work Experience Details
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UdemyChandler, Az, Us -
On Site Substitute TeacherMesa Public Schools Jul 2022 - PresentMesa, Az, UsPre Kindergarten - 6th Grade On Site Substitute Teacher for Guerrero Elementary -
Substitute TeacherMesa Public Schools Jul 2023 - Jul 2023Mesa, Az, Us
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Long Term Substitute TeacherMesa Public Schools Feb 2022 - May 2022Mesa, Az, Us2nd Grade - Guerrero Elementary
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Substitute TeacherGilbert Public Schools Nov 2021 - Feb 2022Gilbert, Az, Us -
Maintenance ManagerCoolest Refrigeration Jul 2020 - Sep 2021• increased revenue by 35% by implementing digital customer success strategies• researched, managed and implemented IOT temperature monitoring solution increasing customer engagement and repeat business by over 100 percent• enhanced communication and overall customer experience reducing customer churn by 20 percent -
Technical Customer Support Agent (L2)Ring Nov 2018 - Jul 2020Santa Monica, California, Us• consistently exceeded call metric guidelines and ticket processing at 120 percent to goal• provided daily feedback to process change teams leading to higher customer satisfaction• recommended by leadership for exceeding new product launch trial program customer acceptance goals -
Customer Resource Senior AdvisorRepublic Services Mar 2017 - Oct 2018Phoenix, Arizona, UsProvided subject matter expert level consultation to Customer Resource Specialists and Consultants performing customer service activities including responding to service inquiries, retaining existing accounts and resolving more complex problems. Partnered with supervision, Quality, and the Learning and Talent Development team for light training, feedback, coaching, and mentoring to less experienced Customer Service personnel as well as assisting in the operational performance of Customer Resource Associates in the nesting phase of the Customer Resource Center training program. Coached and developed team members in soft skills and account management including, but not limited to probing, closing, supporting, mirroring, voice inflection, benefit/value statements, active listening and call control techniques. Responded in a professional and courteous manner to escalated customer service concerns in order to reach an effective solution. This may entail coordinating with, and working through other departments including Sales, Operations and Accounting to resolve issues. Provided back-up support to respond to calls during staffing shortages, high volume activity or as needed. -
Digital Marketing ManagerBiziq Jul 2016 - Feb 2017Phoenix, Az, Us• educated potential customers on customized digital marketing solutions and search engine optimization• created higher than market average return on investment for every on-boarded customer• managed communication with teams both vertically and horizontally to ensure customer success -
Customer Success ManagerReputation.Com Sep 2014 - Apr 2015San Ramon, California, Us• Provide technical/functional support, advice, social media guidance and SEO/online reputation best practices to customers and prospective customers• Consult customers on social media best practices and guide them towards improving their online presence• Ensure successful delivery of customer solutions• Assist in the discovery of new customer initiatives and opportunities• Understand customer Key Performance Indicators (KPIs) and ways to achieve them• Conduct all customer training• Be a positive contributor to “the team” in order to maximize Reputation.com’s short and long term revenue targets• Play a key catalyst role for customer renewal -
Customer Success LeaderSpear Education Apr 2013 - Aug 2014Scottsdale, Az, UsResponsible for customer engagement metrics and implementation leading to higher customer satisfaction and increase in customer retention. Provide influence in product improvement and development.• Track engagement of clients through development and implementation of key tracking metrics.• On-boarding of new subscribers engaging them immediately from the beginning through product education and assistance relating to use or technical challenges. • Provide immediate engagement to customer from beginning through product education.• Facilitate relationships across various customer teams and/or departments to further strengthen the Spear/Customer relationship.• Engage regularly with customers via strategic and operational reviews to evaluate needs and strategic direction• Utilize tracking metrics to increase engagement of existing customers.• Present to customers product roadmaps with emphasis on features most relevant to the goals of the individual subscriber.• Assist Faculty or moderators with discussion boards• Lead training of all new employees on all SAAS products.• Prepare and present weekly key performance indicators relating to customer engagement and satisfaction. -
Digital Education AdvisorSpear Education Feb 2012 - Mar 2013Scottsdale, Az, UsAdvise and assist dentists throughout the world on a continued journey of excellence in great dentistry with access to some of the greatest minds in dentistry. Provide each dental professional a higher level of skill and experience through access to Spear Digital Campus, a subscription based online learning tool.
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Inside Sales RepresentativeWaste Management, Inc. Apr 2007 - Jan 2012Houston, Texas, Us• Generated $125,000+ in annual revenue utilizing a consultative selling approach in the sale of environmental waste services• Generated, managed and documented leads from proactive outbound telephone and email marketing (designed and managed campaigns including preparation of reports)• Consistently met or exceeded monthly, quarterly and annual sales activity goals including designation within the Emerald Circle 2007, 2010, 2011 (107% to goal overall during tenure) -
Technical Sales And Support SpecialistGodaddy.Com Apr 2006 - Apr 2007Tempe, Az, UsReceived inbound calls from existing and potential clients. Walked customers through product set up. Provided troubleshooting for technical issues for Go Daddy products and services. Reviewed customer accounts, recommended and sold all products & services. Gained in depth product knowledge and educated customers. Exceeded sales goals and performance standards on a consistent basis. -
Electronics TechnicianMedtronic May 2004 - Mar 2006Minneapolis, Mn, UsAssisted with a critical product characterization testing project to further develop implantable, life sustaining medical devices. Performed and analyzed data, including ultra-high voltage dielectric breakdown tests of advanced polymer materials. -
Technology Support SpecialistState Bar Of Arizona 2002 - 2003Phoenix, Arizona, UsResponsible for 24/7 administration and maintenance of both local and wide area network systems including user accounts, email accounts, Servers, Workstations and Laptops. -
Pc TechnicianMcms 1999 - 2000Assisted with Y2K conversion performing maintenance, upgrade and system checks on all desktops. Responsible for help desk ticket resolution.
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Editorial Assistant/Managing EditorJournal Of Bone And Mineral Research 1997 - 1999Assisted with the publication of a peer-reviewed monthly scientific journal. Communicated with the Editorial Board, authors and selected peer reviewers for selection of material and managed flow of material throughout the peer-review process.
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Data Entry ClerkAmerican Red Cross 1996 - 1996Washington, Dc, UsEntered Data - very quickly. -
Advertising AssistantMontgomery Ward 1996 - 1996Prepared preliminary advertisement layouts on a mac
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Small Business Development/CooperativesPeace Corps 1992 - 1995Washington, District Of Columbia, UsProvided assistance to the Federación de Asociacionesde Productores Agropecuarios (FEDEAGRO) and the community associations throughout the rural areas within the Hernando Siles province. Directly supported rural communities, including finalizing a project started by Jeff Kwaterski, to build a small store for the local Mother's Club. Promoted environmentally sustainable agricultural practices and served as a voice for these rural communities. Successfully organized meetings to assist in preserving historical, cultural and geographic data within the province. -
ClerkFirst Interstate Bank 1992 - 1992Billings, Mt, UsLend and collect microfilm and microfiche records for all bank transactions. Catologued and sorted according to established procedures. Locate materials for auditors and records research. -
Independent ConsultantIndependent Consultant Jan 1991 - Dec 1991Consulted on Marketing and Business opportunities for small businesses looking for quick gains within targeted market areas.
Scott Merrick Campbell Skills
Customer Success
Customer Satisfaction
Customer Retention
Coaching
Account Management
Saas
Leadership
Process Improvement
Training
Customer Service
Strategic Planning
Team Building
Teamwork
Salesforce.com
Selling
Sales
Marketing
Team Leadership
Microsoft Office
Powerpoint
Time Management
Microsoft Excel
Microsoft Word
Contract Negotiation
Sales Management
New Business Development
Analysis
Public Speaking
Negotiation
Troubleshooting
Business Process Improvement
Business Development
Scott Merrick Campbell Education Details
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Northern Arizona UniversityBusiness Administration -
Dale Carnegie Training InstituteHuman Relations
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Thunderbird School Of Global ManagementIntensive Spanish
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Mesa Community CollegeBusiness
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Bozeman High SchoolHs
Frequently Asked Questions about Scott Merrick Campbell
What company does Scott Merrick Campbell work for?
Scott Merrick Campbell works for Udemy
What is Scott Merrick Campbell's role at the current company?
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What is Scott Merrick Campbell's email address?
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What is Scott Merrick Campbell's direct phone number?
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What schools did Scott Merrick Campbell attend?
Scott Merrick Campbell attended Northern Arizona University, Dale Carnegie Training Institute, Thunderbird School Of Global Management, Mesa Community College, Bozeman High School.
What are some of Scott Merrick Campbell's interests?
Scott Merrick Campbell has interest in Cooking, Medicine, Exercise, Traveling, Sewing, Electronics, Home Improvement, Reading, Crafts, Fitness.
What skills is Scott Merrick Campbell known for?
Scott Merrick Campbell has skills like Customer Success, Customer Satisfaction, Customer Retention, Coaching, Account Management, Saas, Leadership, Process Improvement, Training, Customer Service, Strategic Planning, Team Building.
Who are Scott Merrick Campbell's colleagues?
Scott Merrick Campbell's colleagues are Sheera L., Luciano Mendes, Aditya Pratap Singh, Mari Mari, Oğuzhan Uğur, David Breton, Marzia Vassallo.
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