Scott Merrick Campbell Email & Phone Number

Chandler, Az, Us

Chandler, Az, Us

Mesa, Az, Us

Pre Kindergarten - 6th Grade On Site Substitute Teacher for Guerrero Elementary

Mesa, Az, Us

Mesa, Az, Us

2nd Grade - Guerrero Elementary

Gilbert, Az, Us

• increased revenue by 35% by implementing digital customer success strategies• researched, managed and implemented IOT temperature monitoring solution increasing customer engagement and repeat business by over 100 percent• enhanced communication and overall customer experience reducing customer churn by 20 percent

Santa Monica, California, Us

• consistently exceeded call metric guidelines and ticket processing at 120 percent to goal• provided daily feedback to process change teams leading to higher customer satisfaction• recommended by leadership for exceeding new product launch trial program customer acceptance goals

Phoenix, Arizona, Us

Provided subject matter expert level consultation to Customer Resource Specialists and Consultants performing customer service activities including responding to service inquiries, retaining existing accounts and resolving more complex problems. Partnered with supervision, Quality, and the Learning and Talent Development team for light training, feedback, coaching, and mentoring to less experienced Customer Service personnel as well as assisting in the operational performance of Customer Resource Associates in the nesting phase of the Customer Resource Center training program. Coached and developed team members in soft skills and account management including, but not limited to probing, closing, supporting, mirroring, voice inflection, benefit/value statements, active listening and call control techniques. Responded in a professional and courteous manner to escalated customer service concerns in order to reach an effective solution. This may entail coordinating with, and working through other departments including Sales, Operations and Accounting to resolve issues. Provided back-up support to respond to calls during staffing shortages, high volume activity or as needed.

Phoenix, Az, Us

• educated potential customers on customized digital marketing solutions and search engine optimization• created higher than market average return on investment for every on-boarded customer• managed communication with teams both vertically and horizontally to ensure customer success

San Ramon, California, Us

• Provide technical/functional support, advice, social media guidance and SEO/online reputation best practices to customers and prospective customers• Consult customers on social media best practices and guide them towards improving their online presence• Ensure successful delivery of customer solutions• Assist in the discovery of new customer initiatives and opportunities• Understand customer Key Performance Indicators (KPIs) and ways to achieve them• Conduct all customer training• Be a positive contributor to “the team” in order to maximize Reputation.com’s short and long term revenue targets• Play a key catalyst role for customer renewal

Scottsdale, Az, Us

Responsible for customer engagement metrics and implementation leading to higher customer satisfaction and increase in customer retention. Provide influence in product improvement and development.• Track engagement of clients through development and implementation of key tracking metrics.• On-boarding of new subscribers engaging them immediately from the beginning through product education and assistance relating to use or technical challenges. • Provide immediate engagement to customer from beginning through product education.• Facilitate relationships across various customer teams and/or departments to further strengthen the Spear/Customer relationship.• Engage regularly with customers via strategic and operational reviews to evaluate needs and strategic direction• Utilize tracking metrics to increase engagement of existing customers.• Present to customers product roadmaps with emphasis on features most relevant to the goals of the individual subscriber.• Assist Faculty or moderators with discussion boards• Lead training of all new employees on all SAAS products.• Prepare and present weekly key performance indicators relating to customer engagement and satisfaction.

Scottsdale, Az, Us

Advise and assist dentists throughout the world on a continued journey of excellence in great dentistry with access to some of the greatest minds in dentistry. Provide each dental professional a higher level of skill and experience through access to Spear Digital Campus, a subscription based online learning tool.

Houston, Texas, Us

• Generated $125,000+ in annual revenue utilizing a consultative selling approach in the sale of environmental waste services• Generated, managed and documented leads from proactive outbound telephone and email marketing (designed and managed campaigns including preparation of reports)• Consistently met or exceeded monthly, quarterly and annual sales activity goals including designation within the Emerald Circle 2007, 2010, 2011 (107% to goal overall during tenure)

Tempe, Az, Us

Received inbound calls from existing and potential clients. Walked customers through product set up. Provided troubleshooting for technical issues for Go Daddy products and services. Reviewed customer accounts, recommended and sold all products & services. Gained in depth product knowledge and educated customers. Exceeded sales goals and performance standards on a consistent basis.

Minneapolis, Mn, Us

Assisted with a critical product characterization testing project to further develop implantable, life sustaining medical devices. Performed and analyzed data, including ultra-high voltage dielectric breakdown tests of advanced polymer materials.

Phoenix, Arizona, Us

Responsible for 24/7 administration and maintenance of both local and wide area network systems including user accounts, email accounts, Servers, Workstations and Laptops.

Assisted with Y2K conversion performing maintenance, upgrade and system checks on all desktops. Responsible for help desk ticket resolution.

Assisted with the publication of a peer-reviewed monthly scientific journal. Communicated with the Editorial Board, authors and selected peer reviewers for selection of material and managed flow of material throughout the peer-review process.

Washington, Dc, Us

Entered Data - very quickly.

Prepared preliminary advertisement layouts on a mac

Washington, District Of Columbia, Us

Provided assistance to the Federación de Asociacionesde Productores Agropecuarios (FEDEAGRO) and the community associations throughout the rural areas within the Hernando Siles province. Directly supported rural communities, including finalizing a project started by Jeff Kwaterski, to build a small store for the local Mother's Club. Promoted environmentally sustainable agricultural practices and served as a voice for these rural communities. Successfully organized meetings to assist in preserving historical, cultural and geographic data within the province.

Billings, Mt, Us

Lend and collect microfilm and microfiche records for all bank transactions. Catologued and sorted according to established procedures. Locate materials for auditors and records research.

Consulted on Marketing and Business opportunities for small businesses looking for quick gains within targeted market areas.

Bgs, Business Administration

Certification, Human Relations

Intensive Spanish

Aa, Business

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