Scott Henkel Email & Phone Number

Calgary, Alberta, Canada

Calgary, Alberta, Canada

• Manage all shop staff and ensure that daily tasks are completed. Assign and prioritize tasks for employees• Traveled internationally to complete required training at an external company• Participate in daily operations and sales meetings to ensure all inquiries from customers are answered in a timely manner.• Oversee daily operations of the satellite Network Operations Center• Create and submit quotes and proposals for upcoming projects to prospective clients.• Follow up with customers to ensure field staff provided a high level of customer service.• Day to day operations such as: ensuring field jobs are completed, assigning field jobs to field techs so that they are completed in a timely manner, troubleshooting with clients over the phone throughout the duration of shift, ordering and inventory of shop• Interacting with Telus, Bell and other cell service providers to ensure customers needs are met.• After-hours dispatch and troubleshooting to provide 24hr support to customers. Troubleshooting can include computers, printers, cellular repeaters, wireless intercom systems, satellite dishes or portable gas detectors• Managed the rental of up to 600 laptop computers for client field employees. This includes imaging, configuration, shipping and tracking of all computers that are requested• Service and Test Portable Gas Detector units to ensure functionality. This includes testing and calibrating sensors using test gas, cleaning, and swapping parts that are not functioning correctly• Cleaning and Service of Mud Traps, Dryer Tubes, and Bubble Jars. All used and necessary for Gas Detection• Travel to Drilling Rigs to service, setup and rig out equipment. These are located mainly in Western Canada

• Design the layout and look of web applications so they are user friendly and easy to navigate• Develop web applications based on customer specifications and criteria• Ensure that customer concerns and issues with developed applications are solved in a timely manner• Consistently learn new techniques to expand development skills and offer customers a wider variety of solutions• Created website for the Calgary Herald to take donations for the Christmas Fund• Design and create databases for web applications

• Troubleshoot hardware problems on staff, faculty, and student computers. These could range from a faulty hard drive to replacing the motherboard of the machine• Analyze issues with software that is installed on the computers throughout the Institute. Fixing these problems often requires research into the problem and an understanding of how the program operates on the system• Creating and deploying images that are to be used both in the student computer labs and on staff and faculty machines. Creating these images requires an understanding of installation procedures for many types of software and the hardware configuration of multiple computers• Provide customer support for students, faculty, and staff that encounter problems while completing their day-to-day tasks• Learning the operation of software that is required to be installed on computers throughout the school so that proper support can be provided should problems occur• Project Lead in relation to Quality Control in the Systems Department. This includes ensuring that outstanding problems are resolved, as well as overseeing image creation to ensure that they will be fully functional for staff and faculty

Bachelor Of Business Operations, Business Information Systems

Bachelor Of Science (Bs), Computer Information Systems