Susie Rinke Email & Phone Number

Austin, TX, US

Texas, United States

Austin, TX, United States

• Identified creative solutions to increase Partner addon revenue. Provided whitespace reports, newsletters, bi-weekly calls to check in and hosted PSM monthly Office Hours.
• Spearheaded new customer addon webinars which led to high attendance rates, generated numerous leads and opportunities, and fostered a collaborative relationship with internal marketing teams.
• Identified and resolved a Billing System Addon anomaly that resulted in billable overages of over $50K in addon revenue to Sage and prevented further financial loss.
• Led customer ID clean-up correcting contract references and increasing billable overages. Ensured accurate billing, preventing revenue discrepancies.
• Exceeded quota and was awarded Platinum Club winner in 2020, 2021 and 2022.

San Juan Capistrano, CA

• Oversee Operations team, optimize scheduling and provide quality control.
• Increase New Business development by identifying & developing new business partnerships while strengthening current relationships.
• Provide exceptional service to customers and increase customer retention.
• Staff & organize marketing events

Santa Ana, CA

• Managed recurring revenue with a rate of 99% for $2.34 million. Accounts for 28% of total revenue.
• Negotiated multi-year renewals for an increase of 22% revenue over previous year.
• Responsible for weekly renewal report to Management on customer status.
• Managed Software Maintenance Agreement contracts, addendums and verified maintenance terms.
• Drove lead generation through webinars, tradeshows, and social media.
• Managed marketing material, campaigns, and customer newsletters.

Irvine, CA

• Responsible for providing sales and operational support to more than 140 VARs in United States.
• Responsible for ERP and CRM revenue growth for new license and install base.
• Actively manage sales process with VARs from inception of lead to proposal, negotiations, and deal completion.-Exceeded quota.
• Manage relationship between VARs and Sage, leading to a significant improvement in communication, VAR satisfaction, and ultimately sales effectiveness as measured by incremental sales and a higher close rate.

• Proactively calling customers to uncover selling opportunities and identify customers pains, discuss business processes related to software requirements, establish vision and manage close of sales
• Drive installed base sales for Users, Add-on Modules, Upgrades, Migrations, Cross Sells
• Provided Partner benchmarking to enhance strategic relationships with Partners, encourage goal setting and drive revenue
• Inner Circle Winner 2008 & 2010 by exceeding 105% plus of sales quota.
• Achieved 125% of reinstatement revenue in 2010 and Hall of Fame Winner Q1 and Q2
• In 2008 closed 8 MAS 500 migrations for $195,000 in revenue

Education

Associate Of Arts (A.A.), General Studies

Activities and Societies: Cross Country, Track, Nursing student

Certified, Medical Assistant

Activities and Societies: Cross Country and Track team. Completed 3 Spartan races!