Scott Southard Email & Phone Number

Chicago, Il, Us

Chicago, Illinois, United States

Change Management Advisory, Coaching, and Execution• Led transformational change efforts for Fortune 500 and middle-market clients• Advised and coached executives and senior leaders through enterprise-wide initiatives, including operating model re-designs, new process implementations and process re-designs, and software implementations• Advised and coached leaders on assessing stakeholders and resistance, aligning leaders, developing communications plans, and developing measurement and adoption plans• Utilized methodical change approach to develop and execute multiple project-level change plans• Developed communications strategies and key messaging platforms and executed communications plans to foster commitment and share information at all levels throughout organizations• Designed, stood up, and led client change networks to facilitate acceleration of changes across the enterpriseChange Management Methodology Development and Capability Building• Developed and trained client change management methodologies, processes, and standard toolsets• Developed client change management centers of excellence (COEs) and coached/upskilled client change management practitioners to partner with key organizational stakeholders and effectively lead sustainable changesChange Assessment• Scoped and identified change management capability needs to lead transformational change initiatives• Facilitated assessments of impacted stakeholder groups and developed and executed strategies to address key themes, risk areas, and impact gaps• Conducted resistance assessments and developed management plans customized to the dispositions, views, and values of key program stakeholdersTalent Management and Training Delivery• Defined roles, jobs, competency models, and career paths for client organizations • Developed and facilitated leadership skills/capability training courses for client leaders

Chicago, Il

Change Management• Led the job design and execution of change management planning efforts • Conducted communications audits, administered employee surveys, and performed scores of interviews with key stakeholders to identify organizational readiness for the deployment and develop current and future job impacts, roles, responsibilities, and skills• Developed detailed change management plans including plans for communications, training, job design, organizational design, and sponsorship• Managed enterprise communications activities of transformational programs, assessed the communications needs of the organizations and external stakeholders, and developed cadences for effectively delivering just-in-time program communications • Co-led the organizational re-design efforts to support client strategies • Built and coordinated approaches to diagnose organizational areas of opportunity Project Management• Managed integrated project planning and provided major milestone oversight• Strategically directed business and system process development• Provided oversight to business rules/policies/procedures creation• Conducted project team meetings and design and solution sessions• Developed client billing solution process, policies, and escalation plan• Developed system test scripts and provided testing oversight • Managed risks, issues, and the overall project budget Practice Development• Led development of West Monroe Partners’ organizational change management methodology and go-to-market strategy• Co-developed “The Smart Grid Workforce of the Future” thought leadership paper with the Illinois Institute of Technology, incorporating primary and secondary research that explores job impacts, skill needs, and training opportunities across all industries impacted by smart grid technologies

Pittsburgh, Pa/Chicago, Il

Campaign Management• Managed Major League Baseball’s 2006 All-Star FanFest and Red Carpet Event media relations programming, generating more than 50 million consumer impressions and surpassing Major League Baseball’s business objective (80,000 attendees) with more than 106,000 attending FanFest, a 63 percent increase in attendance from when Pittsburgh hosted the event in 1994 and more than 50 percent increase compared to the previous year in Detroit• Managed media relations outreach for Transitions Optical’s innovative, consumer education/public relations “Eye Didn’t Know That!” program, generating more than 90 million consumer impressions• Managed media relations outreach for Pittsburgh Paints’ “Voice of Color” marketing initiative, securing placements in top 10 market daily publications and broadcast outletsCrisis Management• Conducted crisis communications media outreach for Hertz Gateway Center during the City of Pittsburgh’s water main break in August 2005• Conducted tenant crisis communications for Hertz Investment Group commercial real estate properties in New Orleans in response to Hurricane KatrinaMedia Relations Account Management• Managed Accenture’s Industrial Equipment (IE) group’s media relations programming activities, resulting in several key tier one business and trade publication contributed articles and client remarks – In Q1 FY2007, Accenture’s IE group achieved the highest “share of voice” position amongst consulting firms at 29.4 percent• Managed Cooper Industries (electrical manufacturer) media relations programming activities, resulting in several key trade publication contributed articles, contributed client remarks, and product placements

San Francisco Bay Area

Provided public relations, corporate communications, and media relations services for clients including JELD-WEN, the world’s largest manufacturer of windows and doors, and Amazon.com. Contributed to new business proposals.

B.A., Economics

Education record