Sean Harkleroad Email & Phone Number

Clearwater, Florida, United States

Clearwater, Florida, United States

Greater Chicago Area

* Ownership for Payroll Tax, Implementation, Payroll Service Delivery and Fulfillment.* Collaborate with other divisions to execute the company goals* Identify and Implement new process and/or technologies to better utilize our people and satisfy our clients; drive our HCM product and service to scalability.* Define, report and take action on KPI critical.

Greater Chicago Area

Geneva, Illinois

Provide professional Human Capital Management guidance related to:* Process Improvement* System constraints* Requirement gathering* Industry knowledge

Charlotte, North Carolina Area

* Responsible for the successful on-boarding of new clients to our HCM products.* Managed a team of 8 project managers and their team of HCM specialists (Time, Benefits, Payroll)* Responsible for a team of tax specialist who performed daily tax deposits to appropriate agency as well as the necessary monthly, quarterly and annual tax filings.

Glenview, IL

• Recommended business process and system changes by creating and managing tax metrics and dashboards. When necessary lead the teams through executing these changes.
• Worked within the Technology team as the expert on operational business needs.
• At the request of the President of SurePayroll, represented our 50K+ client base and lead the business to guarantee a successful conversion from the MasterTax System to the Paychex Taxpay system. (beginning with.

Glenview, IL

• Managed daily operations of 40 member tax and operation teams to certify client payrolls were processed and taxes paid in accordance with bank and tax agency requirements.
• Responsible for the successful transmission of bank ACH transmissions for payroll and tax.
• Managed the teams responsible for processing payroll adjustments, creating and filing agency tax amendments and responding to agency tax notices.
• Worked with outside and inside partners to ensure an uninterrupted client experience. Including Quarter End and Year End tax filings.
• Represented the client’s and business with the design, implementation and conversion to a proprietary payroll engine.

Skokie, IL

• Managed daily operations of the 70+ member call center and implementation teams to ensure client calls were answered and new client accounts opened within SLA.
• Established processes, guidelines and SLA’s used by our call center and implementation teams for our start-up company.
• Worked with senior sales management to ensure their needs and those of our new clients were met.* Introduced (Net Promoter Score) NPS to the organization. Insuring that clients with a detractor score were contacted via.

Chicago, IL

Atlanta, GA

Atlanta, GA

Rochester, NY