Sean Harkleroad Email & Phone Number

Clearwater, Florida, United States

Clearwater, Florida, United States

Greater Chicago Area

* Ownership for Payroll Tax, Implementation, Payroll Service Delivery and Fulfillment.* Collaborate with other divisions to execute the company goals* Identify and Implement new process and/or technologies to better utilize our people and satisfy our clients; drive our HCM product and service to scalability.* Define, report and take action on KPI critical to the success of our divisions. * Mentor and be present for my leaders and colleagues.* Oversee the daily Payroll work flow of divisions with a hands on approach to insure immediate and useful feedback.

Greater Chicago Area

Geneva, Illinois

Provide professional Human Capital Management guidance related to:* Process Improvement* System constraints* Requirement gathering* Industry knowledge

Charlotte, North Carolina Area

* Responsible for the successful on-boarding of new clients to our HCM products.* Managed a team of 8 project managers and their team of HCM specialists (Time, Benefits, Payroll)* Responsible for a team of tax specialist who performed daily tax deposits to appropriate agency as well as the necessary monthly, quarterly and annual tax filings.

Glenview, Il

• Recommended business process and system changes by creating and managing tax metrics and dashboards. When necessary lead the teams through executing these changes.• Worked within the Technology team as the expert on operational business needs.• At the request of the President of SurePayroll, represented our 50K+ client base and lead the business to guarantee a successful conversion from the MasterTax System to the Paychex Taxpay system. (beginning with business proposal/requirements and ending with execution)

Glenview, Il

• Managed daily operations of 40 member tax and operation teams to certify client payrolls were processed and taxes paid in accordance with bank and tax agency requirements.• Responsible for the successful transmission of bank ACH transmissions for payroll and tax.• Managed the teams responsible for processing payroll adjustments, creating and filing agency tax amendments and responding to agency tax notices.• Worked with outside and inside partners to ensure an uninterrupted client experience. Including Quarter End and Year End tax filings.• Represented the client’s and business with the design, implementation and conversion to a proprietary payroll engine.

Skokie, Il

• Managed daily operations of the 70+ member call center and implementation teams to ensure client calls were answered and new client accounts opened within SLA.• Established processes, guidelines and SLA’s used by our call center and implementation teams for our start-up company.• Worked with senior sales management to ensure their needs and those of our new clients were met.* Introduced (Net Promoter Score) NPS to the organization. Insuring that clients with a detractor score were contacted via phone.

Chicago, Il

Atlanta, Ga

Atlanta, Ga

Rochester, Ny