Business Development : Sales and delivery to a cluster of high value named accounts as part of IBM’s strategic initiative in the Banking Cluster ; cross functional relationship management atthe C suite level for Business DevelopmentLong Term Signings : identification and qualification of new and emerging business opportunities in selected high growth industries like Banking and Capital Markets with high potential revenue objectives (ticket size > $50mn)Client Satisfaction India / SA : proactively hear the Voice of the Customer (VoC) to monitor ClientSatisfaction levels and Client Value by improving the business pipeline through repeat buys andreference ability.Metric focus on First Time Resolution , identification of root cause and their mitigation, Delivery Insight Reviews, Client Driven Learning Initiatives and Post Resolution Diagnostic.Strategic Outsourcing : responsibilities included monitoring and reporting on service delivery metrics and overall performance, co-ordination of planned change management and operations, maintaining relationships with technical teams / IT / Business Partners, communicating on major service delivery outages / escalations and manage performance of service delivery team members.

Accountable for Customer, Employee & Shareholder metrics that involved end to endmanagement of operations by delivering on re-engineering saves and improvement incustomer experience. Monitored on a continuous basis leading indicators of performance (productivity, compliance, service levels and quality) as well as customer satisfaction levels; closed gaps while developing and implementing quality enhancement initiatives across all processes; leveraged process improvement tools such as Six Sigma

Managed five complex Collections processes in the newly formed CoE that primarily originated outbound contact to GE customers in the US for the purpose of collections through proactive strategy, optimization of Technology, quantitative measurement and use of analytical tools. The CoE brought in rigor and discipline across collections and built competencies to sustain anddeliver best in-class solutions to the customers.

Branch Manager / Relationship Manager New Delhi - Spent an exciting seven years in high profile retail branches as Relationship Manager at Malcha Marg , Senior Relationship Manager at Connaught Place and then Branch Manager at New Friends Colony. Responsible for planning and implementation of a branch strategy and to translate this into actionable steps for the protection and growth of branch retail business through target market identification in a catchment area and through achievement of product wise sales targets and delivery of quality service. Managed a P & L responsibility by developing strategies for revenue generation and cost containment.Product Development Manager Domestic Liabilities , Mumbai- The job position called for innovation skills in a gradually deregulating environment to develop products that were need based and profitable. Main accountabilities included:• Identification of product concepts and development opportunities • Cost justification for proposed development • Recommending product parameters for development • Managing project teams by defining the project critical path and managing all required resources in bringing the development work to completion • Implementing full launch plans by completing all internal communication, training, and documenting initial marketing and sales plans • Implementing enhancements to existing products Direct marketing exercises • Internal competitions between branches for deposit mobilization • Outdoor advertising and sponsorships