David Self Email & Phone Number

Memphis, Tennessee, United States

Greater Memphis Area

• Elevated our restaurant to the top 10 quickest Chick-fil-A units in the region with over 2,200 total guest served in a day.• Measured, tracked and improved speed of service times from 5min to 3:15 on the front counter.• Encourage FOH staff to maintain quick service times (under two minutes per guest) while retaining excellent guest service scores• Translate Spanish and English where ever necessary within the unit• Place daily orders for products totaling up to $5000/day• Foster and maintain our “LEAN” system of inventory and product creation / usage• Employ process improvement tactics and strategies• Developed business plans for $8 million in revenue for our restaurant.• Saw the need for a more standard experience in training new team members so they can better serve guest and create more value for themselves.• Crafted a leadership manual to guide and improve new and current leaders and has become the standard for our restaurant.• Casted a vision of becoming fishers of high talent team members by filtering candidates through the lens of: Happy, Humble and Hungry.• Increased the level of accountability and responsibility of team members and leaders to achieve audacious results that had not been seen prior in 20 years.• Implement, foster and maintain a LEAN, forward thinking and swift culture.• Develop leaders and team members with process and measurable improvement strategies, which yielded a results based leadership team.• Built and sustained systems and controls to yield a range of favorable yet predictable outcomes in several key areas of our business.• Simultaneously reduced overall payroll cost, increased productivity and allowed more people to be on the schedule.• Implemented a new hiring process that has successfully kept our restaurant staffed with over 80 high caliber team members. • Orientation process has been greatly improved to incite a better vision of who we are at Chick-Fil-A, which has been, but no longer is a pain point of ours.

Germantown, Tn

• Spearheaded Daily Operations of Back and Front of House Staff• Coordinated Daily Catering inquiries and efforts that exceeded $4000• Documented the Daily Inventory, performed Night Deposits and other closing responsibilities• Saw the need for controls and systems in cost of food and created new portion control guidelines for the team to follow to reduce the cost of food and have a more consistent guest experience.• Elevated our guest service and speed of service scores as a team• Assisted in logistics and shipping of our products across the United States and abroad• Handled daily produce orders

Germantown

• Back of House and Front of House Leader• Excellent record in timely catering orders that totaled over a million dollars per year.• Increased our speed of service to be within the top 10 quickest drive thru in the country.• Set Drive thru records for the store for peak breakfast and lunch hours.• Deployed upward training skills and tactics to produce more than five upper level leaders• Passed the corporate certified trainer program

Certification, Information Technology

IT Foundations

Certification, Hospitality Law

Successful completion of Understanding Hospitality Law

Bachelor'S Degree, Hospitality And Resort Management

Activities and Societies: Volunteered for Night of Southern Elegance. Volunteer for Tastes of the Town Created a Clothing Drive

Certification, Food Safety

Successful completion and testing of the standards set for food safety standards.

Certification, Hospitality Accounting

Displays a mastering of Hospitality Accounting principals and concepts in the ManageFirst Program.

Bachelor Of Arts (Ba), Foreign Languages: Spanish

Activities and Societies: Taught English and Spanish pro-bono - On going Studied abroad in Costa Rica for the summer semester of 2013

Education record

Activities and Societies: Daily application of the Spanish language with native speakersLiterature of Central America Travel Literature.