Serena Severance Email & Phone Number

An Implementation Consultant who specializes in exploring processes and presenting solutions for our higher education clients implementing the CourseLeaf software. I ensure that the client's functional specifications are outlined, that their unique business and technical needs are understood and accounted for, and that all details are clearly documented. In addition, I bring my skills as an experienced higher education administrator, with a background in academic advising, technology, and operations. From building catalog to publishing time schedule, managing registration, and updating academic history, I am adept at all the job responsibilities of a registrar. I also have experience in software training, client-side product implementation, and enjoy being the liaison between technical and functional users. I have training as a manager and was a supervisor for 5+ years, having supervised teams from two to nine. I hold a Master of Education (MEd) degree.

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  Implementation Consultant

  Leepfrog Technologies

  Aug 2023 - Present

  Responsible to plan, coordinate and conduct the consulting process. Works with clients to review their current processes, present software solution options, and mapping functional requirements. Refines initial specifications for implementing and customizing the CourseLeaf software, and ensures a high level of client satisfaction. Maintains an in-depth working knowledge of the software.