Serena Smith Email & Phone Number

Richmond, Virginia, United States

Screened candidates, post open job roles, maintain ATS,Project Organization, Office Organization, Data Input, Calendar Management, other office misc duties

Richmond, Virginia, United States

• Managed a team of 60+ to provide guest service & safety, including hiring& selection, onboarding
• Responsible for maintaining weekly staffing levels according to business needs and historical trends
• Planned, communicated, and executed goals that impacted overall business and development such as getting and maintaining a 2-minute drive up time

Newport New, VA

• Create a guest-obsessed culture that prioritizes the guest experience and delivers on store sales goals
• Anticipate staffing needs, talent plan and recruit – both long and short term.
• Manage leaders to follow up on training completion, check for understanding, and provide continuous education opportunities.
• Engage in consistent and meaningful development conversations throughout the critical touch points with Team leaders.
• Personalize recognition and appreciation to reinforce critical guest service behaviors and promote a positive team and guest centric culture.
• Establish a culture of accountability through clear expectations and performance management (observe, recognize and coach) on critical behaviors.

Blacksburg, Virginia

Bachelor Of Business Administration (Bba), Business Administration And Management, General

Focus on a double major in Business Management and Business Marketing with a minor in Psycology

Double Major Business Management And Business Marketing

PUMP - Pamplin Undergraduate Management Program New Horizon Scholar Yates Ambassador