Sergio Hernandez Email & Phone Number

Jurupa Valley, Ca, Us

•Manage inbound and outbound calls in both Spanish and English, addressing complex issues related to eligibility, authorizations, and claims within a call center environment.•Collaborate with team members and other departments to ensure timely and accurate resolution of member issues.• Offer comprehensive health plan information, striving to enhance member and provider experiences within Medicare and Medicaid guidelines.• Resolve concerns and meet needs equitably and efficiently, embodying Molina values in every interaction.• Maintain meticulous call documentation across various platforms for accuracy and continuity while adhering to HIPAA regulations.

Riverside, California, United States

• Proficiently managed restaurant POS software for seamless transactions.• Demonstrated extensive menu knowledge to confidently address inquiries about menu items and ingredients• Skillfully conveyed dining orders to kitchen staff, highlighting special requests and dietary restrictions• Executed thorough opening, closing, and shift change responsibilities, ensuring the restaurant operates efficiently and teams are prepared to meet customer needs while maintaining cleanliness• Successfully boosted sales by implementing effective upselling strategies with customers.

Riverside, California, United States

• Proficiently craft and serve an array of Starbucks coffee and tea beverages, consistently upholding quality standards.• Carry out customer orders with politeness, precision, and efficiency, fostering a positive customer experience.• Maintain a tidy and well-organized workspace, including coffee machines, counters, and display areas.• Collaborate closely with fellow team members to fulfill daily responsibilities, including supply restocking and inventory management.• Adhere rigorously to food safety and hygiene protocols, ensuring a secure environment for both customers and colleagues.• Operate cash registers and handle various payment methods with a high level of accuracy.

Riverside, California, United States

• Ensured guest satisfaction by providing exceptional service during check-in and check-out processes.• Efficiently handled and prepared Starbucks coffee, food, and other beverage orders, delivering them promptly to guests.• Coordinated with housekeeping staff to ensure all rooms were clean and ready for new guest arrivals, maintaining a high standard of cleanliness and comfort.• Demonstrated excellent customer service skills by offering valuable tourism information and addressing guest inquiries and concerns.• Completed end-of-shift reports with a strong emphasis on accuracy, quality, and courtesy to facilitate smooth transitions between shifts and maintain clear communication with management and team members.

• Assisted in the seamless setup and breakdown of multiple banquet halls, ensuring each event space was arranged and organized according to specific requirements.• Efficiently relayed food and beverage orders to the kitchen and bar, guaranteeing accurate and timely service to guests.• Maintained impeccable cleanliness and upheld strict sanitary practices, ensuring a safe and hygienic environment for guests and staff alike.• Anticipated guests' needs and consistently exceeded customer service expectations by providing attentive and personalized service throughout the events.• Demonstrated exceptional composure and adaptability in a fast-paced banquet environment, handling high-pressure situations with professionalism and a positive attitude.• Responded promptly and effectively to any guest concerns or issues, resolving them with urgency and attentiveness to ensure guest satisfaction and a positive event experience.

Anaheim, California, United States

• Proficiently managed administrative duties using EHR system, adhering to HIPAA regulations, which included answering phones, scheduling appointments, maintaining medical records, and efficiently processing patients.• Conducted thorough reviews of patient medical histories and medications, while accurately taking vital signs to support healthcare providers in delivering comprehensive care.• Demonstrated strong language proficiency by providing consecutive oral interpretation, facilitating smooth communication between Spanish and non-Spanish speaking individuals.• Maintained the highest standards of cleanliness and sanitation in all facilities, exam rooms, and equipment to ensure a safe and hygienic healthcare environment.• Verified insurance information necessary for various clinical services or procedures to obtain prior authorizations.

Anaheim, California, United States

• Ensured the satisfaction of guests by providing exceptional service during their arrival and departure, addressing any concerns promptly and professionally.• Collaborated with the Guest Services Manager to train and monitor front office staff, ensuring a high level of performance and consistent adherence to hospitality standards.• Demonstrated excellent organizational skills by overseeing the efficient operation of the lost and found department, effectively handling lost items and guest inquiries.• Delivered outstanding customer service, showcasing in-depth knowledge of tourism information, and consistently completed end-of-shift reports with a strong focus on quality and courtesy.• Successfully managed daily management accounting reports and skillfully settled credit card batches, maintaining accurate financial records and contributing to smooth financial transactions.

Anaheim, California, United States

Santa Ana, California, United States

• Conducted thorough reviews of work orders received from various storefronts and meticulously entered data into the company database, ensuring data accuracy and integrity.• Proactively identified accounts requiring additional services and promptly communicated this information to the respective teams, minimizing service delays and maintaining a smooth workflow.• Managed and oversaw the billing process for all Amazon Vendor orders, maintaining meticulous records and ensuring timely and accurate invoicing.

Associate Of Science - As, Computer Information Systems

Certificate, Data Analytics

Certificate, Database

Bachelor Of Arts - Ba, Linguistics & Spanish

Activities and Societies: Vietnamese Student Association

Associate Of Arts - Aa, Spanish

Activities and Societies: Associated Student Government, Honors program

Associate Of Arts - Aa, Art, Humanities & Communications

Activities and Societies: Associated Student Government, Honors program