Robert Serrano Email & Phone Number

Robert Serrano is a dynamic and results-driven business developer with over 24 years of proven success in the luxury automotive industry. Known for his ability to drive profitability, enhance customer satisfaction, and lead high-performing teams, Robert combines strategic vision with operational excellence to deliver outstanding results.Throughout his career, Robert has consistently achieved and exceeded performance targets. He has maintained record profit paces, increased gross profit levels by up to 15%, and ensured exceptional customer satisfaction, with indices as high as 4.9/5. He has led teams to achieve revenue growth of over 20% year-over-year and successfully managed operations that contributed to overall profitability improvements.Robert's leadership roles in luxury brands such as Rolls-Royce, Bentley, Porsche, Bugatti, Lamborghini, and Mercedes Benz showcase his expertise in managing high-end retail operations, driving revenue optimization, and fostering client relationships. At Manhattan Motor Cars, he successfully managed luxury retail operations, contributing to high sales performance and exceptional customer satisfaction.In addition, his experience with Toyota, Hyundai Genesis, and Acura further highlights his ability to lead and excel in diverse and competitive markets. He has overseen operations that resulted in significant profitability and customer satisfaction improvements.Robert's achievements include being a 5-Time Triple Diamond Award Excellence Winner and a National Dealer Conference Training Keynote Speaker. He has implemented successful business development strategies, managed high-profile marketing events, and consistently surpassed revenue targets, often placing his teams among the top performers across various high-end brands.Fluent in Spanish, Robert excels in client relationship management, talent development, and multichannel retail strategies. His professional development includes advanced training in business efficiency, sales management, and customer service excellence.Robert Serrano brings a wealth of experience, strategic insight, and a passion for excellence to every role he undertakes. His story is one of relentless pursuit of growth, innovation, and leadership in the luxury sector, making him a valuable asset to both the automotive and luxury retail industries.

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  Bernard Baruch College 1992

  Marketing Research