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Seth A. Email & Phone Number
Customer Service Manager
at
Brady Services
LinkedIn matched
✓ Verified August 2026
3 data sources
Profile completeness 86%
Current company
Role
Customer Service Manager
Location
Graham, North Carolina, United States
Company size
Who is Seth A.? Overview
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Quick answer
Seth A. is listed as Customer Service Manager at Brady Services, a with 25355 employees, based in Graham, North Carolina, United States. AeroLeads shows a matched LinkedIn profile for Seth A..
Seth A. previously worked as Regional Support Center Supervisor at Charter Communications and Regional Support Center Supervisor at Charter Communications. Seth A. holds Bachelor'S Degree, Operations Management, 3.9 from Ashford University.
Company email context
Email format at Brady Services
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Brady Services
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Profile bio
About Seth A.
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Current workplace
Seth A.'s current company
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Brady Services
6 roles
Seth A. work experience
A career timeline built from the work history available for this profile.
Regional Support Center Supervisor
Regional Support Center Supervisor
Charter Communications
Conduct regular audits to ensure adherence to establish protocols, maintaining consistency across the organization.Apply strong leadership problem-solving skills to increase customer satisfaction by addressing escalations promptly.Evaluate 12-15 employee's performance to coach and train to improve weak areas.Leverage advanced Excel functions and formulas to manipulate large data sets, improving overall visibility into team performance and scheduling needs.Improved communication between departments by establishing clear channels of communication, promoting collaboration, to resolve customer escalations efficiently.Successfully implemented a repeat escalation process that led to a 62% reduction in customer escalations.
Advanced Technical Support Supervisor
Established clear performance expectations for the support team of 21 employees, resulting in improved accountability and measurable results.Streamlined vendor support processes through a ticket system, reducing wait times by 50% for 2500+ vendors. Coached employees through day-to-day work and complex problems.Managed specialist team to provide technical assistance and customer service.Improved communication between departments by establishing clear channels of communication, promoting collaboration, and resolving conflicts efficiently.Managed and supported a portfolio of 2500 vendors across diverse categories.
Mar 2014 - Jul 2017
Dispatch Lead
• Streamlined troubleshooting processes for improved response times with creating training documents and "cheat sheets".• Analyzed data on operations performance to identify areas for improvement and develop targeted strategies.• Utilized advanced problem-solving skills to quickly resolve technical related issues as they arose.• Trained new employees on company policies, procedures, and best practices within the dispatch department.• Monitored employee performance regularly through reporting and feedback sessions leading to continuous improvement opportunities.
Dec 2011 - Mar 2014
Digital Phone Lead
• Implemented standardized work procedures, ensuring consistency in operations while maximizing efficiency.• Championed a culture of continuous improvement by fostering employee engagement and promoting best practices consistently.• Identified root causes of recurring issues through rigorous problem-solving techniques, developing long-term solutions to prevent recurrence.• Enhanced customer satisfaction by efficiently provisioning products and services.
Aug 2009 - Dec 2011
Team & coworkers
Colleagues at Brady Services
Other employees you can reach at charter.com. View company contacts for 25355 employees →
DC
Dominique Covington
Colleague at Brady ServicesCharlotte, North Carolina, United States
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DJ
Dinky Johnson
Colleague at Brady ServicesGreater St. Louis, United States
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JS
Jennifer Stevens
Colleague at Brady ServicesRaleigh-Durham-Chapel Hill Area, United States
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DO
Dalila Ortega
Colleague at Brady ServicesSan Antonio, Texas, United States
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SP
Samuel Peterson
Colleague at Brady ServicesYoungstown-Warren Area, United States
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KB
Kathryn Bean
Colleague at Brady ServicesSimpsonville, South Carolina, United States
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AD
Alexander Daugherty
Colleague at Brady ServicesLouisville, Kentucky, United States
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SL
Selby Lukose
Colleague at Brady ServicesSunnyvale, Texas, United States
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MG
Matthew Ground
Colleague at Brady ServicesGreater Tampa Bay Area, United States
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TM
Theodore Magnus
Colleague at Brady ServicesSayre, Pennsylvania, United States
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Dominique Covington
Colleague at Brady ServicesCharlotte, North Carolina, United States
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DJ
Dinky Johnson
Colleague at Brady ServicesGreater St. Louis, United States
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JS
Jennifer Stevens
Colleague at Brady ServicesRaleigh-Durham-Chapel Hill Area, United States
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DO
Dalila Ortega
Colleague at Brady ServicesSan Antonio, Texas, United States
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SP
Samuel Peterson
Colleague at Brady ServicesYoungstown-Warren Area, United States
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KB
Kathryn Bean
Colleague at Brady ServicesSimpsonville, South Carolina, United States
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AD
Alexander Daugherty
Colleague at Brady ServicesLouisville, Kentucky, United States
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SL
Selby Lukose
Colleague at Brady ServicesSunnyvale, Texas, United States
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MG
Matthew Ground
Colleague at Brady ServicesGreater Tampa Bay Area, United States
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TM
Theodore Magnus
Colleague at Brady ServicesSayre, Pennsylvania, United States
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2 education records
Seth A. education
Bachelor'S Degree, Operations Management, 3.9
Ashford University
Management Information Systems, Network Administration, 3.6
FAQ
Frequently asked questions about Seth A.
Quick answers generated from the profile data available on this page.
What company does Seth A. work for?
Seth A. works for Brady Services.
What is Seth A.'s role at Brady Services?
Seth A. is listed as Customer Service Manager at Brady Services.
Where is Seth A. based?
Seth A. is based in Graham, North Carolina, United States while working with Brady Services.
What companies has Seth A. worked for?
Seth A. has worked for Brady Services, Charter Communications, and Time Warner Cable.
Who are Seth A.'s colleagues at Brady Services?
Seth A.'s colleagues at Brady Services include Dominique Covington, Dinky Johnson, Jennifer Stevens, Dalila Ortega, and Samuel Peterson.
How can I contact Seth A.?
You can use AeroLeads to view verified contact signals for Seth A. at Brady Services, including work email, phone, and LinkedIn data when available.
What schools did Seth A. attend?
Seth A. holds Bachelor'S Degree, Operations Management, 3.9 from Ashford University.
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