Stephanie Guerra Email & Phone Number

Orlando, Fl, Us

Orlando, Florida, United States

North America Customer Fulfillment - Program Management Office

Orlando, Florida, United States

L7 for US Non-Sort sites

South East Na

Amazon Robotics Sortable- Regional Learning Manager in the Central Operations team. Covering the South East Region

Orlando, Florida Area

Learning & Development Operations Manager L6

Shakopee, Minnesota

● Led the project to establish the ICQA Count department in RSP. Developed a group of 32 counters that led other shifts into correct practices while following Standard of Work. These associates have been promoted to indirect roles such as Process Assistants and Process Ambassadors● Collaborated with counterparts to "Dive Deep" into Pick and Stow during the transition into the RSP model. Continually maintained associates ranked in the top 10% of the building. These associates ranked with Zero DPMO week after week and are amongst the associates that have “Named a Station”.● Not only instilled a sense of Ownership when given ICQA to develop, but also demonstrated ownership in the successes and opportunities of my teams. I exhibited ownership of the RSP Rosters to ensure they were up to date at all times, thus creating a superior Associate to Manager experience.

Miami/Fort Lauderdale Area

Continuous delivery of wine knowledge is given to each customer to create an experience of indulgence. Customer feedback is continuously positive as WOW comments are left on the corporate site and customer loyalty is established to ensure future sales. Sales goal is surpassed every shift, and has encouraged me to pursue a Sommelier certification in January 2017.

Miami, Florida

Responsible for the logistic aspect of the event. Working with technology based corporations to coordinate networking events, booths, conferences, business trips and dinners.

Homestead, Fl

• Reporting directly with the CEO, my responsibilities included scheduling, wine and beer orders, cost control, revenue management, labor costs, human resources, hiring and termination processes, new hire training, creating purchase orders, supervise week day and weekend events including, but not limited to 500+ guests per seating. • Board of Directors Member representing the Retail and Event Divisions.• Grand Opening of Redlander Restaurant with contribution in planning, budgeting, staffing, accounting and execution with sold-out seating on the first evening. • Within the last year under my supervision, sales have increased 18% in comparison to the previous two years.• Yelp, Groupon and Trip Advisor reviews have continuously been positive with recognition in outstanding customer service.

Provide outstanding customer service to the clientele. Develop innovative strategies for Advertisements and sales. Team work and leadership are vital roles in which I encouraged other employees to develop.

Hospitality Management, Hospitality Administration/Management

Master'S Degree, Human Resources Management And Services

Hospitality Management, Minors: Social Media & E-Marketing, Beverage Management, Travel & Tourism