Seasoned Customer Success Leader with a proven track record of building Customer Success Organizations from the ground up—twice. Experienced in leading and developing high-performing teams in the SaaS to XaaS industry. Credible history of establishing and scaling CS teams and operations, driving high-quality customer outcomes and maintaining success standards. Expert in orchestrating dedicated touch, insight-driven touch, and digital touch strategies, resulting in significant revenue retention and growth. Passionate about smart scaling and mentoring future leaders in Customer Success. Successfully rolled out Gainsight from RFP to execution, enhancing our customer success capabilities and operational efficiency.
Listed skills include Business Analysis, Software Development Life Cycle, Software Project Management, Vendor Management, and 26 others.