Director, Global Customer Success Strat And Ops
Current• Successfully spearheaded the entire Gainsight implementation process.• Building the Customer Success Organization from the ground up, focusing on strategy and automation.• Mentoring and coaching CSMs on building strategic partnership with customers.• Working closely with Customer Success leadership to build a long-term strategic vision and goals.• Planning and leading Customer Success initiatives and programs related to Customer Lifecycle Management, Account Health Tracking, Risk Management, Forecasting, Adoption and Retention Plays, Digital Engagement, Reporting and Analytics.• Collaborating cross-functionally to drive digital enablement.• Developing and delivering processes, tools, and playbooks.• Partnering and leading project execution across multiple Hitachi Vantara teams.