Dan Shannon Email & Phone Number

• Managed a portfolio of SaaS accounts from SMB to enterprise customers, achieving a renewal rate of over 95% during FY23
• Proactively identified and pursued upsell opportunities to maximize the value provided to current customer base
• Conducted product demonstrations and facilitated customer onboarding through webinars for new and existing users, ensuring a seamless transition and thorough understanding of our offerings
• Developed and employed a structured sales cadence, utilizing both phone and email communication to renew annual subscriptions and expand existing product packages
• Actively engaged with customers and prospects at regional conferences, effectively gathering leads and showcasing product capabilities through live demonstration
• Utilized Salesforce CRM for data-driven sales processes

Woburn, Massachusetts, United States

• Promoted to Senior Customer Success Manager in October 2021 in recognition of a consistent history of exceptional performance, strategic mindset, and demonstrated leadership. Additional responsibilities included.
• Managed a high performing team of six professionals; led team meetings, tracked performance objectives, and coordinated sales sprints.
• Conducted weekly 1:1 meetings to provide expert coaching on new and renewal sales strategies
• Successfully onboarded and mentored new hires through 1:1 sessions, comprehensive shadowing, and training programs
• Developed and distributed customized templates to streamline new and renewal sales processes, ensuring efficient and consistent customer communication

Woburn, Massachusetts

• Managed a portfolio of SaaS accounts, both SMB and high leverage enterprise customers, achieving a renewal rate of over 98% during FY22
• Exceeded new business quota selling to K-12 and higher education markets; 200% to quota FY22
• Managed the entire higher education market in Canada, overseeing both new and renewal efforts and growing the market by 30% YoY
• Prior to promotion, managed a portfolio of 250+ accounts, achieving a renewal rate of over 96% during FY19-FY21
• Consistently exceeded monthly and annual revenue targets and key performance indicators (KPIs)
• Delivered engaging product demonstrations through webinars to both prospective and existing customers

Cambridge, Massachusetts

• Educational Tour Consultant working with school districts and educators in southern Alabama to plan educational travel programs.
• Consulting educators and administrators to incorporate international travel into their curriculum
• Managing more than 50 accounts from the beginning of planning until after their tours
• Coordinating with various internal departments, including production and finance, to execute international tours
• Responsible for attending bi-weekly meeting with the new leads team and brief team
• Provide excellent customer service to educators

Durham, NH

• Assist with the production of programs and media guides by using InDesign
• Create images for UNHWildcats.com and programs/media guides using Photoshop
• Compose stories for UNHWildcats.com, and update website from the back end
• Track and input stats into StatCrew during UNH sporting events
• Live tweet sporting events from @UNHGameday and @UNHWildcats
• Perform talent stats and timeout coordinator for ESPN3 during broadcasts of UNH men’s basketball

Burlington, MA

• Assist in the processing patient bills
• Scan and index processed bills into Documentum
• Provide general office assistance in the patients account department of Lahey Clinic
• Change and confirm service providers in EPIC
• Work with coworkers to schedule meetings

Burlington, MA

• Assembled trays, performed prep work, and prepared food in the kitchen prior to delivery to patients
• Performed customer service while interacting with patients and visitors of the hospital
• Interacted directly with patients when delivering trays into their rooms
• Trained new employees in all aspects of the job

Bachelor Of Arts (B.A.), Communication: Business Application, Senior

Activities and Societies: Intramural Sports, Marketing and Advertising Club The Department of Communication at UNH emphasizes a range of.

Education record

Effective Communications And Human Relations/ Skills For Success Course

Sales Training: Winning With Relationship Selling

Education record

Activities and Societies: Golf Team, Tennis Team, Peer Leadership

Education record