Shannon Mathews Email & Phone Number

Solon, Ohio, United States

-Advanced Software Expertise: Develop and maintain an in-depth understanding of Property Management X, focusing on the Accounts Payable General Ledger, Budgeting & Forecasting, and Job Cost modules.-Complex Issue Resolution: Analyze and troubleshoot complex software issues for both SAAS and On-Prem clients, providing effective solutions to minimize downtime.-Client Best Practices: Educate clients on best practices to enhance their user experience, ensuring they maximize the value of the software.-Relationship Building: Fostering strong, positive relationships with clients by being personable, empathetic, and understanding of their unique needs and challenges.-Client Interaction: Act as a primary point of contact for diverse range of clients from financial and property management institutions, handling a wide variety of questions and issues.-Effective Communication: Document issue resolutions and confirm client understanding for case closure, ensuring transparent and effective communication.-Participate in ongoing system training and knowledge transfer sessions with internal personnel across departments to maintain a high level of team expertise.-Professional Leadership: Approach all interactions with professionalism, adhering to internal polices and procedures, and contributing to a positive team environment.

Ohio, United States

-Onsite Event Presence: Actively present at dispensary events and activations, serving as the face of the band and engaging directly with consumers.-Promotional Set Up: Set up booths and promotional stands, ensuring they are visually appealing and stocked with the necessary promotional products.-Consumer Engagement: Engage with consumers, identifying their interest and understanding their needs and requirements to tailor my approach effectively.-Product Demonstration: Accurately demonstrate and provide detailed information on the promoted products and company services, highlighting their benefits and unique features. -Marketing Material Distribution: Distribute apparel, accessories, brochures, flyers and additional marketing materials to attract new sales opportunities and increase brand visibility.-Reporting and Feedback: Report on demonstration-related information, including consumer interest levels, questions asked, and the number of samples distributed, providing valuable feedback to the marketing team.-Dispensary Staff Education: Conduct educational sessions for dispensary staff on upcoming promotions, incentives, flavor drops, or product knowledge to ensure they are well-informed and can effectively promote our products.

Alexandria, Virginia, United States

-Sales Lead Management: Proactively responds to all sales leads, including eLeads and referrals, ensuring timely and effective follow-up to maximize conversion rates. -Tailored Community Promotion: Promote the community by actively listening to prospective residents' needs and providing detailed information on availability, pricing, location, and amenities. -Lease and Policy Explanation: Clearly explain lease provisions and community policies to new and current residents, ensuring they fully understand their agreements and community guidelines.-Leasing Documentation: Accurately and efficiently prepare and assist with all leasing documents, including guest cards, applications, lease agreements and addenda, employment and credit checks, and move-in materials, utilizing leasing technology platforms.-Payment Collection Posting: Collect and post payments promptly, ensuring accurate record-keeping and financial management.-Resident Event Coordination: Coordinate and support resident events as directed throughout the year, including evenings and weekends, fostering a strong sense of community and engagement among residents

Kent, Ohio, United States

-Using EMS to coordinate and plan events for departments, student organizations, and outside groups-Performing customer service via phone, email, and in-person to supply customer needs

Kent, Ohio, United States

-Maintained a clean office space for advisors-Transcribed book articles for graduate professor-Greet and welcome students for advising appointments

Washington D.C. Metro Area

-Efficient Transaction Management: Manage currency and credit transactions quickly and accurately, ensuring a smooth and hassle-free payment process for customers.-Store Preparation and Maintenance: Prepare the store for the next day by restocking items using the FIFO (First In, First Out) method, cleaning the barista station and floors, and ensuring all areas are neat and well-organized.-Friendly Guest Service: Consistently provide friendly and heartfelt hospitality, making each guest feel valued and appreciated.-Guest Concerns Handling: Promptly and sympathetically handle guest concerns and complaints, ensuring a positive resolution and maintaining high customer satisfaction.-Order Completion: Efficiently complete orders of drinks and food, ensuring high quality and presentation standards.

Learn Youth Advocacy through Photography

Washington D.C. Metro Area

Bachelor Of Business Administration - Bba, Business, Management, Marketing, And Related Support Services

Cisco Networking

Activities and Societies: Future Business Leaders of American DC State Parliamentarian. National Honors Society. Model UN. Critical.