Shannon Posey Email & Phone Number

Orlando, Florida, United States

Kissimmee, FL

• Communicated with customers and educated customers on seating location for each available price point to provide the best experience to the customer.
• Investigated ticketing issues when customers could not get into the event by analyzing the ticket’s history to determine if the tickets were reprinted or a fraudulent ticket; issued complimentary tickets to those with.
• Collaborated with co-workers to creatively sell tickets for multiple events in one transaction instead of numerous transactions to save the customer time and money.

Orlando, Florida, United States

Lake Mary, Florida, United States

• Oversee the inbound and outbound transportation of letters and packages to guarantee timely departure.
• Communicate with management when emergency dispatches occur to ensure expeditious handling of mail.
• Combine mail into shipping containers to maximize the amount of mail that could fit on the trucks.

Lake Mary, Florida

• Contributed to processing inbound letters for timely delivery customer count on.
• Analyzed where packages were going to be delivered to ensure customer satisfaction.
• Informed management and maintenance of delays when automating mail processing machines stopped due to parts breaking.

Lake Mary, Florida

• Contributed to processing inbound letters for timely delivery customer count on.
• Analyzed where packages were going to be delivered to ensure customer satisfaction.
• Informed management and maintenance of delays when automating mail processing machines stopped due to parts breaking.

Orlando, Florida Area

• Communicated with customers and educated customers on seating location for each available price point to provide the best experience to the customer.
• Collaborated with co-workers to creatively sell tickets for multiple events in one transaction instead of numerous transactions to save the customer time and money.
• Managed over 30 part-time box office staff in proper selling procedures and techniques to increase customer satisfaction.
• Created daily Ticket Sales reports detailing the number of complementary distributed and tickets sold by the day, week, and month for event promoters to track their events' progress.
• Investigated onsite ticket issues in real-time by analyzing historical data, identified activity, and carefully resolved non-fraudulent issues to ensure client satisfaction.

Orlando, Florida Area

• Communicated with customers and educated customers on seating location for each available price point to provide the best experience to the customer.
• Collaborated with co-workers to creatively sell tickets for multiple events in one transaction instead of numerous transactions to save the customer time and money.
• Managed over 30 part-time box office staff in proper selling procedures and techniques to increase customer satisfaction.
• Created daily Ticket Sales reports detailing the number of complementary distributed and tickets sold by the day, week, and month for event promoters to track their events' progress.
• Investigated onsite ticket issues in real-time by analyzing historical data, identified activity, and carefully resolved non-fraudulent issues to ensure client satisfaction.

Lake Mary, Florida

• Contributed to processing inbound letters for timely delivery customer count on.
• Analyzed where packages were going to be delivered to ensure customer satisfaction.
• Informed management and maintenance of delays when automating mail processing machines stopped due to parts breaking.

Orlando, Florida Area

• Designed membership-based websites for partners to sell products on these sites to generate more traffic to the website.
• Partnered with product development and marketing departments to ensure all web assets, including copy, photography, and product details, are accurate and delivered on time.
• Updated blog content on membership-based websites per partners requested to sure information was current and increasingly aware of new products being offered
• Worked with internal customers to build new venues and products with seating allotments, eTickets products, and hard inventory to sell on membership-based websites.
• Conducted inventory audits to ensure that an adequate inventory was maintained to maximize sales potential.
• Collaborated with internal and external customers to obtain additional inventory for the product with a low volume to increase attendance.

Orlando, Florida Area

Orlando, Florida Area

Orlando, Florida Area

Processed ticket purchases, invoices, payments, and refunds as needed.Coordinated and processed tickets requests for all internal and external customers.Processed daily ticket purchases utilizing Ticketmaster’s Archtics, Host, and Fanuser ticketing system.

Cyber Defense Professional Certification

Education record

Education record

Diploma

Master Of Arts, Sport And Fitness Administration, A

Activities and Societies: Delta Epsilon Iota, Pi Lambda Theta

Bachelor Of Science, Sport Management, A

Activities and Societies: Gator Sports Management Club, Health and Human Performance College Council