Achieved the highest customer satisfaction rate in the company for two consecutive years, reaching 98% satisfaction levels by proactively resolving operational bottlenecks Leverage Microsoft Office Suite, Zendesk, and Salesforce to streamline project tracking processes, reduce documentation errors, and improve stakeholder communication efficiency Utilize SAP ERP to manage the end-to-end billing and invoicing process, ensuring timely financial transactions for customers and third-party vendors, reducing payment delays by 15% Collaborate closely with the supply chain and logistics teams to optimize inventory management and a reduction in customer backorder delays by 20%

Led the coordination of 6 marketing campaigns, enhancing member engagement and retention by 20% through improved communication strategies Managed all transactional activities within ERP systems, ensuring accurate sales order processing and billing for over $500,000 in revenue and aligning financial data with project requirements Oversaw the creation and implementation of project schedules, coordinating with both internal and external stakeholders to ensure timely project progress

Leveraged project management skills to oversee deployment activities, manage timelines, and address challenges. Key projects include: As Marketing Manager at Legal Prep Charter Academy, implemented efficient transaction processing systems, resulting in a 30% enhancement in budget accuracy.As Director of Digital Outreach for Michele Smith for Alderman, facilitated effective communication that increased project engagement by 40%. As Digital Project Manager for Tom Tunney for Alderman, generated reports and analyzed project data, enhancing project performance tracking and reporting efficiency through dashboard presentations.

Spearheaded 20 digital product campaigns, identifying and improving operational workflows. Cultivated and managed client relationships that resulted in an 90% client retention rate and exceeded project delivery expectations through strong communication and organizational skills.

Contributed to the management and maintenance of client’s social media platformsResearched and implemented best practices and trends in social media to increase brand awareness and engagement Designed visual collateral for social media advertising Photographed shots of products for online and print advertisements Curated, researched and wrote blog articles and pitches for media Coordinated media opportunities Built and maintained media lists Assisted with compiling client data for quarterly/yearly reports

Designed cover and feature articles for print Participated in budget meetings Worked closely with photo and copy editors

Implemented print design for Vox iPad app using Mag+ software Created popups, external and internal links for user interactivity

Community beat reporter; wrote feature articles on events and people in Columbia, MO Breaking news reporter; reported on a vast range of subjects including crime and government

Organized and fundraised for College Gloss Mizzou's first annual Fall Fashion Show

Wrote articles on college life, beauty and events on campus

Built and managed social media channels, including Facebook, Twitter and Pinterest Monitored online presence of magazine’s brand and engaged with users, increasing readership

Researched and located archive video from all Tribune networks Located and edited stock footage Kept track of daily news Communicated closely with syndication producers, reporters and assignment desk

Assisted Recruiting Director and others in the department by drafting responses to job applications Prepared and tracked materials for interviews Organized events for the summer associate program