Sharon Foltz Email & Phone Number

Las Vegas, Nevada Area

Facilitate 5-day workshops within the CIO, Application Development, and Infrastructure practice areas aimed at providing measurable value for members via leveraging the research from Info-Tech Research Group and relevant expertise.

Program management specialist focused upon special strategic projects within the Information Technology organization.■ Manage right sourcing program including understanding current state and areas of focus, technology and process gaps and steps to address, and RFP process and engagement with vendors.■ Develop diversity and inclusion initial direction within technology and operations organization including communications and discussion guides, planning, and building of support for long-term program.

Greater Salt Lake City Area

Responsible for defining the vision, creating the roadmap, and overseeing the strategic development of Salesforce.com as well as customer engagement capabilities across the Bancorporation. This includes meeting the needs of affiliate division banks as well as enterprise lines of businesses.- Outline strategic plan for Salesforce.com addressing standardization of processes, data, and security needs. Coordinate strategic decisions with Bancorporation executives and prioritization with movement toward execution by division associates.- Led CRM tool evaluation, RFQ, and contract discussions. Drove efficiencies in licensing process.- Develop engagement with Salesforce as relationship owner including focusing on engagement with industry vertical team.- Define capabilities, assess gaps, and outline the strategy, including high-level roadmap, to mature customer engagement space (marketing, sales, service, customer data and analytics) across the Bancorp as part of corporate digital strategy efforts.

North Canton, Ohio

Direct and oversee Salesforce.com application for CRM, as well as other customer-facing service related applications. Work closely with worldwide sales and strategy operations.■ Capitalized on high-level strategic planning capabilities to work effectively with senior leadership to define 3- and 5-year plan, including coordinating efforts with team, Salesforce.com, and other partners to achieve deliverables and desired outcomes. ■ Selected to lead Diebold global Salesforce implementation by end of 2013. Worked collaboratively with implementation partner and business analysts. Served as project manager and traveled to APAC, EMEA, and Latin America to achieve on time delivery.■ Lead global sales strategy and operations regional teams in maturing processes and use of technologies.■ Expanded global utilization of Salesforce.com to further aid Sales, Marketing, and other business groups. Increased visibility to global pipeline and ability to manage the business strategically and tactically via implementations including Salesforce1, work.com, TAS Dealmaker, Salesforce.com Community Portals, analytics, and custom objects.■ Engaged in BigMachines configure price quote tool selection, design, and implementation including integration with Salesforce.com and Oracle R12.

San Antonio, Texas Area

Managed team of 6 addressing Tier II issues for North America. Followed up with customers to resolve system configuration or other application related issues. ■ Managed major portion of customer service readiness for divestiture project. Identified and trained organization on system and associated process changes to prepare teams to support 2 diverging businesses.■ Led revision and implementation of transition plan process. Developed clear process to capture new incident and customer support process for a change as it transitioned into production providing efficiencies for project managers and team members.■ Played a key role in improving team’s involvement in production releases, including participation in IT PMO project status reviews, IT demand management resource council and weekly change advisory board meetings.

San Antonio, Texas Area

Served as manager of a 6-person team and created high performance culture. Mapped incident process for Level I through Level III incidents. Created strategic plan for coming year, including budget-conscience training and support plans. ■ Managed team supporting various applications, including Workday, Taleo, Salesforce.com, Pilgrim SmartSolve, Argus, Oracle Clinical, HP Service Manager, SharePoint, CTMS, SOTI, and AirWatch MDM.■ Created reports of key performance indicators (KPIs) for submission to management and executive leadership, which highlighted performance, issues management, and resolution.

San Antonio, Texas Area

■ Developed and implemented crisis management plan to address high priority issues of field sales staff and users in the United States and Canada in response to an unstable environment. ■ Served as a project manager to manage software and infrastructure deployments. Negotiated outage time frames with business management and developed associated communications. ■ Provided customer service for global Oracle R12 launches, including on-site involvement for UK deployment.

Developed relationships with stakeholders and associates to better understand their business and needs related to usage of legacy CRM. Developed requirements and test scripts, managed UAT, supported deployments including train the trainer, and provided ongoing production support.PREVIOUS POSITIONS:Senior IT Business Analyst, IT Global Customer Service (2008-2009)IT Business Analyst II / Senior IT Business Analyst, IT Application Department (2006-2008)

Clinton, Indiana

- Assisted in initial development, design setup, and cutover activities for pharmaceutical production site conversion to SAP, including quality management, materials management, inventory management, and warehouse management, including updating procedures and production tickets, developing new business processes, testing and data verification.