My role as Technical Service Desk Manager has provided me with the opportunity to proactively engage customers while managing our service catalog portfolio drive service improvement and ensure customer satisfaction. I have developed a team to create value through the understanding of meeting and/or exceeding the customers expectation of service. The results of our execution have proven to be both successful operational wise and has added value to our business unit.

Technology and business visionary with executive and hands-on experience in designing, developing and implementing IT architectures and infrastructures. Strong leadership, problem solving, planning, team-building and project management skills.