Dan Shaw Email & Phone Number

Sunnyvale, Ca, Us

North America

Took a chance on a once-in-a-lifetime opportunity to work on a R&D project that combined all of my personal and professional talents. * Assisted and wholly developed test fixtures and related design projects as part of a cross functional team. * Was hired based on my prior role and took on these responsibilities as I had before, revamping their machine shop and rapid prototyping labs to enable higher productivity, capability, quality, and design complexity.* Incorporated knowledge from Materials testing to inform the newly formed Materials team and jumpstart their work, adding photography equipment suitable for their use. * Incorporated video production into my work to train staff/provide documentation/present. * Worked to ensure staff had adequate access to advanced machining options and CNC capabilities of mill* Enabled use of G Code on our AcuRite controller by developing a suitable POST for NX - Manufacturing* Worked with cross functional teams to develop solutions and optimize test rigs.*Spent 2 months working with a CNC machining tram to learn Fanuc controls and CNC 3 axis vertical milling machines.

Cupertino, Ca

• Assist with low level fixturing and modifications of existing test apparatus• Manage and maintain machine/rapid prototyping shop, including organization and inventory of tool/raw materials/fittings/supplies • Operate manual vertical mills, Lathes, Waterjet, Laser tables, and 3d printers • Operate CNC control systems where necessary (AcuRite/ProtoTrak)• Perform CAD modeling using Seimens NX to create custom fixturing designs/rework of existing designs• Work with stakeholders on specific projects as required.• Work with cross functional teams to optimize or improve test processes

Santa Clara Valley

If the below is TL;DR: In a word, I got to break stuff. Really cool stuff. And get paid for it. Awesome!Longer version - • Continued work from prior Career Experience, working specifically within the (then) newly formed Materials group.• Test experimental materials - metals, plastics, coatings and finishes - in a variety of physical scenarios, with a focus on corrosion and wear in immersion/environmental scenarios.• Create, optimize, and/or revise test processes and methodologies.• Design and develop software or hardware automation solutions as needed.In addition to these responsibilities, I stepped up to optimize our test processes by utilizing 3d printing technologies: • Learned Fusion 360 for CAD modeling • Ran prints through an Ultimaker FDM 3d printer or Trotec 400 Flexx laser table where appropriate• Built strategies and systems to accelerate existing testing, handle larger sample sets (Often by factors of 3 or more), and reduce test anomalies caused by existing fixture methods.• Increased photography quality with consistent imagery between checkpoints, often with significant reduction in man-hours (>24h over the course of testing)• Optimized photography process to minimize handling of samples and man hours needed.• Branched out of my group to assist other groups, achieving similar results and consistency in photography or significantly reducing man hours (>24h in some cases).

Cupertino, Ca

Applied and was selected for another short-term assignment, this time with the Reliability Test Engineering team. This was the first Career Experience offered by this department, and was used to model the experience for future CEs while enhancing the new-hire experience for the group. This role entailed a month and a half each with the iOS and Dynamic Characterization groups within the Reliability Test Engineering department. Responsibilities included:• Supporting reliability test engineers with product testing and feedback• Be an acting liaison between Retail and Corporate, providing feedback and insight going both ways. • Provide expertise cultivated from working in the field to enhance existing test models, processes, and observed failure modes.• Wrote software where possible to help automate and better track test results.

• Provide world class, industry leading, and award winning* customer service. This role encompasses customer service and computer repair with some sales. • Was a trusted resource for tough customer interactions, deep-dive hardware repairs, and deep-dive software troubleshooting. Side projects:• Managed open directory servers for Pasadena/Escondido/Temecula, including initial setup or upgrades as appropriate. • Developed OS X Server based software restore solution - Cut software restore times on new hard drive installations down by as much as 75% while working at Pasadena and Escondido stores, 2 years ahead of formal solutions introduced by corporate Retail Technology team. Developed documentation and trained employees.-- Triage Drive imaging automation: • Using base script provided by the 5th Avenue location, further developed and optimized a BASH scripted drive imaging solution for diagnostic and triage external hard drives. • Enabled partitioning in excess of Disk Utility GUI constraints (15 or greater depending on the drive type) to simplify drive mix and reduce imaging man-hours. Documented solution and trained employees.• Have assisted with development of systems within Retail used for managing customer service demand, product fulfillment, and other internal services.Stores:Los Angeles - The Grove - March 2004~November 2005Pasadena - November 2005~May 2010Escondido - North County - May 2010~March 2011Temecula - Promenade Temecula - March 2011~ November 2014Prior Roles - Expeditor, Runner, Sweeper, Genius Admin Part/Full-Time*Apple ranked #1 for the last 10 years in customer satisfaction according to the American Customer Satisfaction Index (ACSI)

Cupertino, Ca

• Selected to participate in a short term assignment with the Field Diagnostics and Enginnering team. • Performed QA and assisted in designing next generation diagnostic tools to be used by field service representatives (Retail Stores, Apple Authorized Service Providers, external Apple repair centers, and call centers). • Helped to QA Apple Diagnostics, first included on the MacBook Air (Mid-2013). • Assisted with the design and QA of related specialized software diagnostic tools for portable systems• Assigned to side projects with the iPhone and portable service strategy teams.

Greater Los Angeles Area

• Family owned business since the 1980s specializing in production and non-linear, computer-based editing. (Formerly RS2 Productions/Z Post/Z Productions)• Have assisted productions in varying degrees ranging from grip on production shoots, edit suite setup and troubleshooting, assistant editor, and technical consulting. • Edit platforms initially began with Avid Media Composer 1000, transitioning over the years through Film Composer into Final Cut Pro.

Performed phone support for both Mac and Windows platforms, with an emphasis on the Mac. We resolved connectivity issues for customers, working directly with lineholders as needed.

Serviced Apple computers and equipment, assembled custom computer builds purchased by individuals or our company partners, custom storage solutions (external firewire drives, JBOD enclosures, RAID enclosures), and perform phone or on-site support as needed. Took initiative to maintain our company PC computers, server, and network equipment, upgrading them to Windows 2000 Pro / Server 2003 from a mix of Windows 98 and ME.

Machine Tool Technology/Machinist

Fusion360

Cad/Cadd Drafting And/Or Design Technology/Technician

High School, Automotive Technology And Repair, A

Activities and Societies: Worked in automotive shop environment to learn entry mechanic skills such as tire changer, tire balancer, laser.

Associate'S Degree, Computer Science

Studied mainly computer-related courses such as Python and Cisco hardware/IOS.

Various

Activities and Societies: Studied Swift programming language, furthered my studies in Fusion360, taken misc. classes on other unrelated.