Sheena Murphy Email & Phone Number

Canada

Sarnia, Ontario

Families who want to make amazing memories through travel, trust me to make it easy. My primary goal is to help make family travel dreams come true.Organizing the information and details so that your family is whisked away on a relaxing, stress free vacation is my passion.I’m a busy mom and I know what it’s like to take care of details so I've become an expert at organizing amazing family vacations so you can focus on fun. I take excited families, learn their preferences and then present them with their ideal family dream vacation.

Sarnia, Ontario, Canada

• Create and maintain custom detailed travel profiles for all clients• Build relationships with clients to build trust with travel planning• Build relationships with suppliers and regular industry contacts to create a strong network of connections and trust• Prepare detailed itineraries for bookings to ensure accuracy of reservations and provide confirmation to clients• Confident user for Apollo travel software• Keep up to date with knowledge of vacation, tour, and cruise areas• Proactively market, sell and consult with clients in regard to flight, hotel, vehicle rental, cruise, resort, group and custom packages• Encourage travel protection with insurance• Provide timely replies to consumer inquires for general and package information• Plan and organize professional, accurate, and cost effective travel and vacation packages while providing excellent customer service • Adeptly dealt with different airline/airfare contracts and pricing structures

Sarnia, On

• Promoted to top 2% of company in Canada through personal perseverance with recruitment and sales• Team player who has the ability to identify with customers and understand their needs• Strong team leader who energizes and motivates sales team to achieve excellent sales and customer service • Passionate and powerful presenter to team and potential clients• Effectively educated team on product knowledge, promoting new or related products, and achieving sales and recruiting targets• Established and maintained excellent customer relations by following up on satisfaction of purchases and maintaining client files (book-keeping) for effective follow up• Provided ongoing training/coaching to team for continuous improvement, including weekly meetings with the team and one on one mentoring• Maintained up to date awareness of market trends, and product developments and recruitment retention strategies• Planned, organized, promoted and co-ordinated special events for team and clients

Sarnia,On

• Prepared proposals, presentations, and newsletters • Maintained resource databases (manpower, resumes, skills matrices)• Information management (contracts, disclosure agreements, insurance certification)• Conducted research on industry news and trends • Scheduled meetings and prepared meeting minutes • Designed and coordinated media relations (advertisements, brochures, press releases and event display material)• Organized and coordinated company functions – staff of 300 (Town Hall Meetings, Staff Luncheons, Children’s and Adult Christmas Parties)• Organized client functions (Annual Golf Tournament, Appreciation Dinners, Cocktail Receptions)• Designed and implemented company relations initiatives (Diversity Map, Safety Drawing Contest, Company Values Booklets, News Bulletin Board)• Promoted positive image of company within staff and the community (Member of the Social Committee, High School Student Award Presenter, Team Captain of the award winning Colt/Worley Parsons MS Cycling Team, United Way Campaign Coordinator)• Organized and developed promotional video demonstrating company accomplishments

London, Ontario ✪ Thunder Bay, Ontario

Sarnia, Ontario ✪ London, Ontario

Education record

Human Resources Management, Human Resources, Deans Honour List

Travel & Tourismtourism / Human Resources, Tourism And Travel Services Management, Dean'S Honour Roll

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