Shelly Bennett Email & Phone Number

✡ As an accomplished and results-driven Customer Care Specialist, I excel at meeting diverse customer needs, ensuring a high level of customer satisfaction. To accomplish this, I build and maintain client relationships through identifying customer needs, putting together an action plan, and delivering effective communication that consistently meets and often exceeds customer goals.To further demonstrate my commitment to customer care and client satisfaction, here are a few of my key accomplishments that I would like to highlight:➚ Recognized for excellence in optimizing plant operations, including order management, warehouse logistics, and customer delivery with selection as Plant Conversion Team Lead during Letica/Berry Global acquisition. ➚ Achieved one of the most efficient system transitions, converting 12 plants from Letica's legacy Avante system to Berry’s JDE system.➚ Increased monthly sales volume by processing more than 700 orders (vs 150 of peers) while remaining focused on client needs.➚ Propelled order processing from under 30 to over 100 entries, resulting in reduced costs, improved efficiency, and maximized customer satisfaction.✡ Personal Attributes~~~~~~~~~~~~~~~~~~~~~~~~Peer Perceptions: My peers and managers would describe me as being passionate, ambitious, intuitive, adaptable, reliable, knowledgeable, confident, and friendly, which are essential traits to being a strong leader.Work Ethic: I have a productive and disciplined work ethic based on collaborative teamwork and integrity.Business Philosophy: Exceeding customer expectations and holding myself accountable are the foundation of my business philosophy. In addition, I embrace change and continually identify ways to develop myself while growing the organization.My Value Add: What sets me apart from other candidates is my deep passion and ability for office efficiency. I pride myself on having exceptional time management, coordination, and interpersonal skills.✡ Core Competencies ~~~~~~~~~~~~~~~~~~~~~~~~Customer Success | Technical Support | Customer Service | Customer Satisfaction | Client Relationship Management | Strategy Business Planning | Sales & Business Development | Account Management | Continuous Process Improvement | Stakeholder Communication | Customer Engagement | Analytical Problem Solving | Issue Resolution | Quality Assurance

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  Georgia Military College-Valdosta Campus

  4.0