Our team at Oracle leverages my background in Computer Software Engineering from Visvesvaraya Technological University to deliver top-tier system performance and operations monitoring. The transition from my role as a Production Support Engineer at Solv to Technical Analyst allowed me to deepen my proficiency in ensuring uninterrupted service delivery.At the core of our work is a shared dedication to customer satisfaction, a value that I uphold through meticulous service monitoring and continual skill enhancement. With certifications in Power BI and ITIL® Problem Management, I fortify Oracle's commitment to technological prowess and service excellence.